- Report: #794065
Complaint Review: Laptop Advantage Computers - Mentor Ohio
Reported By:
TV News Guy -
San Diego, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Laptop Advantage Computers
7419 Mentor Ave Mentor, 44060 Ohio, United States of America
Phone:
4409468793
Web:
www.laptopadvantage.com
Categories:
Business Rating:
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Laptop Advantage Computers Sends out defective refurbished computers and then demands "restocking" fee for bad merchandise Mentor, Ohio
This company, it seems, is designed to deceive and rip you off. I purchased a refurbished computer from them. It arrived and did not work. When I called the "return" department asking that I get a refund, I was told there is a "restocking" fee. But, this is a computer that is defective!..not just being returned.
I tried to discuss this with the customer service rep who told me I had to talk to "Eugene" to get the policy waived. After two days of being transferred from person to person I got Eugene who was rude and almost angry. He said he could not help me and that was their policy and that I should know that.
This is not a company that is interested in customer service. Stay away. Do not purchase anything from them. They are rude and confrontational. There are many good refurbished computer companies, unforturnately I found this one. This one will be out of business in 6 months.
I tried to discuss this with the customer service rep who told me I had to talk to "Eugene" to get the policy waived. After two days of being transferred from person to person I got Eugene who was rude and almost angry. He said he could not help me and that was their policy and that I should know that.
This is not a company that is interested in customer service. Stay away. Do not purchase anything from them. They are rude and confrontational. There are many good refurbished computer companies, unforturnately I found this one. This one will be out of business in 6 months.
