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  • Report:  #607841

Complaint Review: Larry's Engine And Marine - Tucson Arizona

Reported By:
RAMKILLER2010 - tucson, Arizona, USA
Submitted:
Updated:

Larry's Engine And Marine
600 W. Lester St. Tucson, 85705 Arizona, United States of America
Phone:
520-623-5373
Web:
WWW.LARRYSENGINE.COM
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Filed against : Larry's Engine & Marine, Inc. 600 W Lester St Tucson AZ 85705-6433 Complaint Description: Misrepresentation of a full service state of the art machine shop problem date=5-22-10, purchase/service date=5-21-10. Invoice#-27901. Account-#1778. Owner-Larry Peto.payment amt-$112.00 by credit card.

I dropped off a flywheel out of a 2001 chevrolet S-10 pickup to be re-surfaced all I wanted was a light pass/scuff not a full deep cut which is what I got and a flex plate to match for a balance job.

This business is advertised as a complete in house full service machine shop with state off the art equipment. These guys come highly recommended all over southern Arizona. There is one huge problem I have, with these folks, After you drop off your machine work and head home with a feeling that the best guys around are taking care of your parts, these guys are loading up a delivery truck and shipping your beloved parts across town to some hole in the wall unknown to you shop doing quanity mass production not state of the art in house full service machine shop work that you are led to believe.

No where is it stated that I'm aware of do these guys have a sign on the wall or stated on your recipt/invoice that oh hey by the way we forgot to tell ya that we ship out all our crank shafts and fly wheels and who knows what else to some other shop to actually perform our state of the art in house full service machine shop jobs.

 Just like Larry said when I contacted him about my discovery on a Sat. afternoon, What's the big deal, what's the problem, I see no problem what so ever with me farming out your job to someone you don't even know. That choice was not given to me and should have been and had it been my first question would have been, where is my stuff going and why don't I just carry it there myself so I can look over the shop and make my own call if it is a go or if I will find another place that actually does the work they say they do.

There are many machine shops in tucson to choose from and if I were looking for rock bottom prices and not worried about top quality work Larrys engine and marine would not have been the place I would have done business. I realize I'm not a hot shot customer with a 100 grand engine being built-but this has really, really disapointed me and I could have done some back alley deal on my own and at least I would have known what I was getting. The real big blow to me was that Larry could not look thru my eyes and put him self in the customers shoes and took such a cavalier attitude-to this day he just doesnt get what has upset me or why I have any problem at all.



8 Updates & Rebuttals

77vette

United States of America
Little Guy Enjoys High Level of Service and Professionalism at Larry's

#2General Comment

Tue, March 13, 2012

Ramkiller2010 you've beat that dead horse to a pulp.

The only ripoff here is a hotheaded, impossible to please customer trying to slam a reputable business by splitting hairs and being too literal.

To most of Larry's clientel, the machining IS done in house.  To anyone with common sense can see they are a performace shop, not a muffler and brakes shop - common sense would also tell you that Larry probably isn't the right guy to which you bring your old flywheel.  And how the heck can you call getting a flywheel serviced (allegedly) improperly a "nightmare"?  I wish my life were that simple.  Wait, no I don't I'd be bored to tears and have to resort to senseless online ranting for entertainment.

Ramkiller2010, (to use your previous expression) the stupid one not keeping things simple is you.  Why not just stay out of Larry's shop and let a good business man continue to provide excellent product & services to the rest of us.

I see your rants as an indication of your charactor and integrity.  If you had the character you speak of you would have worked this out civilly with Larry himself instead of ranting on the edge of abuse behind the anonymity of the internet.

Many businesses could take a lesson from Larry's when it comes to integrity, professionalism, and level of service.

I'm a "little guy" and will happily continue to do business with Larry.


RAMKILLER2010

tucson,
Arizona,
USA
Re: Ken comment

#3Author of original report

Sat, August 20, 2011

This so called jerk off can smell a jerk off used car salesmen a mile away and unfortunately there are more and more of you guys out there to.
 
There is more of us little guys out there that stick up for people getting jerked around by guys like Peto, And one mans nightmare may mean nothing to someone not involved with this situation, So how you feel has no relevance in regards to this problem between Peto and I.
 
You and Peto have got to be cousins or related some way because you both have the same lame rhetoric responses and just dont grasp what the real issue is.
 
If this report makes one person have second thoughts about using Larrys or at least causes them to check out the place in depth before having simple work to high dollar work done then my job is done and 5000 of you idiots can post rebuttals or comments to try and beat me down and it wont bother me one bit.
 
It still is and always will be about the principal of the misleading service and honesty and character that is missing at Larrys.
 
I travel all over Arizona and the upstanding machine shops I enter have absolutely nothing to hide and some even have signs posted stating some types of work are sent out for repair and for the customer to please ask about what is not done in house and they are up front and have no problems informing customers of the factwhich is missing from Larrys.
 
So keep the comments coming because this is great entertainment for us non-Larrys customers, and him missing me or not has no bearing what so ever in regards to this complaint.
 
Thanks again Ken Greeley and I hope all your work at Petos place always turns out good for you---honest I do
 
Oh and I may send Larry a couple bucks to put those signs up for his customers so they are aware he does not do everything in house.   


Ken

Greeley,
Colorado,
USA
Gee, I bet Larry's won't miss you at all...

#4Consumer Comment

Fri, August 19, 2011

What, besides, "I wasn't told someone else would do the work" was wrong with the work done or the price of the work? Sounds to me like your "beloved part" for your S10 pickup was professionally done.

If something like this gets you this upset, what happens when something serious occurs.I would like to offer Larry's my sincere sympathy for having to deal with you.  I ran into a few arrogant jerks like you when I was in retail (now retired). 

There seem to be more of your kind every day.


RAMKILLER2010

tucson,
Arizona,
USA
Response to Sloppy Shaft

#5Author of original report

Fri, August 19, 2011

Mr. Larry Peto can have all his buds/ employees make comments about this bad ordeal and it still won't change the facts of the complaint Mr. Sloppy shaft bad customer.

So I Strongly Recommend you keep using this shop because you both deserve each other.

Has Larr put up the signs in the shop and customer areas yet that says he farms out machine work? And who really knows what Larr really works on in house because we all now know he is not up front about how he operates with customer owned parts, which includes sloppy shafts and the rest of us customers.

You would have to actually be an Employee of said shop sloppy stick ol boy which might poss be you, to even have a chance to know for sure what is really worked on in house and what is sent out to who knows where!!!!!
Big shot PETO is just upset because he got caught in a lie by a peeon customer and did not handle the situation appropriately to start with, which is the reason for this fantastic report Mr. Sloppy.

And who in their right non-hazed sober mind would drop off machine work that gets loaded up and sent who knows where instead of taking it themselves, this is just asking for problems with said parts when things go south because all the hands that handle the parts will be pointing fingers at all the other guys-pretty simple logic if you had any to begin with.

Keep it simple stupid has meaning here sloppy shaft!!

Also you may have opened up another can of Larry Worms making bad comments about other slabby sloppy machine shops.

Take care you all and thanks for checking out this fantastic Rip off Report Site.



Slabshaft

United States of America
Just a bad customer

#6Consumer Comment

Fri, August 19, 2011

In all of my dealings with Larry's, they've always been professional with me.  I had a low-budget 347 built by them and I got nothing but good treatment.  There was no 'screw the little guy' kind of treatment going on.  In fact, before I even paid them a dime and I wasn't in the door for 5 minutes, Larry personally showed me around the shop.  The shop is immaculate, well organize and you get a general feel that the people like working there.

I actually called them a few years back to ask if they machined flywheels and was told that they have a 3rd party do that.  They did balance my stock flywheel in order to work with the stroker, but it's not the same as a surfacing.  I don't see any deception there.  I took my Flywheel to Merle's for surfacing because it was cheaper, no big deal.  It's common to have such things done by 3rd party vendors.  You wouldn't expect them to turn your brake rotors and balance your driveshaft would you??  No. 

If they have a trusted vendor that they use for certain tasks, why is that any different than them doing it themselves?  It's not, and why should you care?  You give them the part, and they give it back.  Who cares what happens in between?  If you are trying to save a buck, shop around.

Besides, why would you just look on a shop's static website and take what it says at face value anyway?  That's just a bad assumption on the customer's side.  You never do that, it's common sense.  You can take a generic marketing statement like ". . . all in-house machine work" to mean ANYTHING you want.

It annoys me to see someone with such a passionate, misguided vendetta against a good local company with good people over an incredibly menial "issue" such as this.  There never was a problem, only one created by the customer. 

Larry's is the best shop in town, by far.  They aren't the only people in Tucson I've dealt with and there are some real slimey shops around here.


RAMKILLER2010

tucson,
Arizona,
USA
Misrepresentation of service

#7Author of original report

Mon, March 28, 2011

See enclosed copy from Larrys web site that says it all and does not say anything about sending out machine work

Report Attachments

RAMKILLER2010

tucson,
Arizona,
USA
Your Dirty little secret is out Larry

#8Author of original report

Sat, March 26, 2011

You are pissed because you got cought by a customer pulling the flim flam scam-

When your web site says Quote: All of our work done IN-HOUSE with state of the art precision equipment.

You are busted Peto-

Report Attachments

larry peto

tucson,
Arizona,
United States of America
Confused Individual.

#9REBUTTAL Owner of company

Fri, March 25, 2011

Surfacing flywheels is one of the most basic and simple machining jobs and there is almost nothing to screw up.  Since we are a performance oriented machine and engine building shop, most of our engines get new flywheels or flexplates and since we need 5 or 6 flywheels a year surfaced it doesnt make sense to do that operation here anymore.  We simply send it over to Matt at Machine Works, a few blocks away, who is a very experienced and knowledgeable machinist and would definetly not waste his grinding stones nor his time over-surfacing a flywheel.

  Same goes for crankshafts.  Most of our custom engines get new cranks but occasionally a customer will need an existing crank ground.  We sold our crank grinder years ago for the simple fact we did not have enough work for it.  It doesnt make sense to grind cranks in house when Lauren, who works at Arizona Crank here in town has been grinding cranks for well over 40 years and is a master at it.  He will grind exactly to my specs every time. 

I would not consider either one of these businesses hole in the wall. 

All of our invoices show the outside labor code OUTL. 

Our shop is over 9000 sq ft and there are 8 of us here full time with a payroll in excess of $ 6,000.00 a week and we have some of the best equipment available so sending out a lot of work and letting ours sit idle is not an option and makes no sense whatsoever.  We have been in business for 35+ years and have built a solid reputation with customers nationwide and internationally.  This has been achieved by hard work, dedication, and honesty which is why we come highly recommended and as doing top quality work.  We value our customers and truly do our best to communicate fully, however not all customers are created equally and some are down right impossible.  Some of the labor, just to mention some, we do in house is a follows:  large cylinder boring 3.250 to 5.00 digital, small cylinder boring 2.625-4.00 manual, line boring & honing, block squaring and surfacing, 4-bolt main cap conversion, cylinder honing with and without deck plate CV-616, standard, step, & m.i.d. sleeve installation,  stroker clearancing, lifter bore enlarging & bronze sleeving in BHJ fixture, block cam thrust machining, oil galley modification, ultrasonic cylinder thickness testing, machine block/heads for O-rings or receiver grooves,  balancing-small 4 cylinder to large V-8, cylinder head porting & flowtesting, cast & bronze guide work, multi & radius valve seat cutting, centerless valve grinding, head surfacing & angle milling, cylinder head straightening, hard valve seat installation, machining for screw-in studs, intake & exhaust manifold surfacing, electronic valve spring testing, computerized cam measurement & profiling, rod resizing, rod rebushing, rod grinding, polish, & shotpeen, ring file fitting, crank OD machining & ligtening, piston valve pocket flycutting, piston dome & top cutting, wet & dry magnaflux, pressure testing, MIG & TIG welding, plasma cutting etc. & all of the cleaning operations thermal, tumbling, shot blasting, glass beading, ultrasonic, pressure blasting, & jet cleaning. partial & complete engine assembly, engine dyno testing to 2000 HP,  supercharger installations, EFI, marine drives, etc.
etc  If you have any questions regarding our equipment or operations please feel free to give us a call at 520-623-5373.

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