0 Updates & Rebuttals Read More About : L’Core Paris Recommended TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. L’Core Paris was born with the mission to create a luxury skincare ..beauty brand that delivers real and visible results specialized in anti-ageing beautifying treatments. Established in 2011 L’Core Paris rapidly expanded its products worldwide presence in more than 60 stores around the globe. L’Core Paris’ unique collections are based on precious stones minerals metals.
REVIEW UPDATE: May 22, 2018: L’Core Paris remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. L’Core Paris is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, L’Core Paris has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, L’Core Paris has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever L’Core Paris remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to L’Core Paris for its full commitment to quality customer service.
Ripoff Report's discussions with L'Core Paris have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. L'Core Paris listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
L'Core Paris' CEO, Mr. Asaf Hason, has informed us that his personal philosophy is that his clients' satisfaction towards our products and our customer service are the heart of the business. As a successful businessman, Mr. Hason feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Hason hopes to maintain L'Core Paris a successful, high end luxury cosmetics brand both now and for many years to come. Asaf said "We are among the leading high end cosmetics brands, helping our clients achieve their skincare goals in a fast and effective manner. With us, you will ensure high quality products, with knowledgeable and enthusiastic salespeople whose main goal is to pamper and make each client feel special and receive the amazing experience they deserve".
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Melanie Goldman during an onsite inspection held by a third party verification company with no biases towards L’Core Paris.
L'Core Paris is a luxury skincare and beauty brand that specializes in anti-aging. L'Core Paris focuses on providing their customers with the highest quality products that showcase amazing results. Melanie Goldman stated the following about her company, "our vision is to achieve a world known brand, high-end luxury cosmetics, and beauty products. Our business model is to go through our stores and wholesale channels."
Leads for L'Core Paris are primarily obtained by customers who come into their physical shop, or who are looking for high-quality cosmetics Online. Ms. Goldman described the sales process in store, "they're going to get a sales person to do a demonstration, explain the products, and how they are used. They will try to find out the skin concern of the customer, and from there choose which products to do the demonstration." Customers can find their products in the L'Core Paris store, Amazon, and other authorized retailers.
CUSTOMER CARE & COMPLAINT RESOLUTION – L’CORE PARIS
During the on-site interview, Ms. Goldman was asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Goldman expressed that their most common complaint arises when customers who visit their physical store feel as if they were not should how to use the product appropriately. She further stated, "they think that they receive a different product from the one that they try in stores because they don't see the same result." In order to remedy this L'Core Paris is working on different methods of training to ensure that communication with customers is uniform.
When asked to comment on complaints posted on Ripoff Report's website Ms. Goldman stated the following, "All the comments are directed towards the same issues which is customer service in stores especially when it comes to the descriptions of how to use the products because that’s the main concern. They think that they receive a different product from the one that they try in stores because they don’t see the same result." There are often different methods by which employees will describe how to use the products, "but with the environment that we are trying to create right now we are going to avoid all of these misconceptions." In addition to taking proactive measures to ensure customer satisfaction, L'Core Paris takes great pride in the quality of their products. All ingredients have pharmaceutical grade raw materials, organic extract, and are paraben free.
When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Ms. Goldman stated, "producing manuals so we can train everyone the same way with the same information. [This way] they are knowledgeable and they can exceed the client’s expectations the next time they go to our store."
L'Core Paris is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we are very excited because as we’ve said before we are a transparent company. We aim to provide the best customer service possible that’s why we are putting all of our efforts to reverse this situation. We are open to anyone that would like to talk to us. We encourage people to come to us first and then going through different channels if they don’t solve it through us because our attempt is to resolve all of our customer's issues."
L’CORE PARIS – STATEMENT FROM THE CEO – ASAF HASON
" L’Core Paris was born with the mission to create a luxury skincare and beauty brand that delivers real and visible results, specialized in anti-aging and beautifying treatments. With our beauty and skincare products, you can see instant and visible results. If you want to defy the signs of aging, we can help you achieve that dream. Stay looking young with L’Core Paris. Our products will nourish and protect your skin, helping you look gorgeous and luxurious in your daily life. We invest heavily in R&D so you can get the soft and smooth skin that you deserve.
Our signature collections combine gemstones, minerals and metals, (such as Diamond, Emerald, Ruby, Sapphire, Pearls, and Gold) which have proven to dramatically improve skin texture, and contain beautifying properties. The result? Highly advanced, luxury skincare and beauty products, especially engineered to cater to various skin concerns, with fast results. You can have it all—and with us, you can have the best immediately.
L’Core Paris believes that nature has given us the best resources, and it is up to us to turn them into powerful and advanced products. We choose the best organic extracts and transform them into high quality products. Each formula is engineered to maximize results. Using the latest technologies, pharmaceutical grade raw materials, certifications from numerous organizations such as Leaping Bunny, and with recyclable packaging, our goal is to create the best products with the highest quality standards, while caring for the environment and the world we live in.
Please take time to review our site, learn about our products and interact with our salespeople in stores or communicate with any of our talented customer service specialists, and receive answers to some of your questions.
L'Core Paris's whole team have expressed their satisfaction in working for L'Core Paris and feel very proud of the brand they represent. L'Core Paris takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "L'Core Paris provides a very positive environment to work. With an open-door policy, where opportunities for suggestions and improvements are encouraged, employees feel they can all contribute to the positive impact L'Core works so hard to achieve. The CEO is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."
Ripoff Report was pleased to learn that L'Core Paris's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM L’CORE PARIS
L'Core Paris recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, L'Core Paris has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Asaf Hason, Ripoff Report is convinced that L'Core Paris is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that L’Core Paris meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. To confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM L’CORE PARIS:
Bad customer service in-store. We are working hard re-educate and re-train all employees and set penalties to make sure this kind of things don't happen again.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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L'core provided wrong information about their policy and now won't refund me my money. Since I am not fluent in English there was actually one of the workers that spoke Russian. She showed me couple of their creams and told me how amazing they are but what was very weird is that she told me they are really expensive but she will give me a good discount if I buy it today. Most of their creams original prices were $1200 and she was selling me 3 products for about $500 which is still a lot.
Therefore I told her that I'm not sure because I've never seen their company and I have to ask my daughter to check it out. She said it's fine if I buy it I can bring it back if I don't use them. So I bought them and after my daughter looked them up and saw poor reviews and not much information was on the internet about this company, she told me to return them. I also spoke to one of my friends that is a dermatologist and she did not recommend me using the creams because it might not be good for my skin and she has never heard of this company. May I also add that none of their creams are packaged/sealed. Their policy as the employee said was to return in 14 days and I still had time.
I purchased the creams on 12/21/2013 and went to return it on 1/3/2014. The transaction number is 1211387678366 the sales person name was Iryna and the total of my purchase was $486.45 for 3 products. As I was signing the receipt Iryna confirmed that I can bring them back with no problem. When I went back on the 3rd to return they asked me for 25% to return it, yes it says on the receipt but I do not read or speak English well. It is the employees responsibility to tell me their policy when asked while I'm signing the paper. Then I spoke to their manager and he said if I email their head manager Maya she can approve that I can return for free and I can bring it back.
When my daughter emailed Maya she was very mean and strict with her policy and said there's nothing I can do. This was all written by my daughter Angelina Chernova. My mother was very not pleased with her purchase and they are just like scammed companies because if their creams actually where popular and known they would be sealed and I would be able to return them with no problem. I never used the creams or even opened them at home. Later, i realized they have another store in Mandalay Bay i decided to go and see how much the prices are so i did, they were offering me 4 creams for lesser price same three creams and an addiotional cream, therefore there are no real prices in these stores, the creams are not packaged, and this company is a scam.