- Report: #1480033
Complaint Review: LCR Health - Beverly Hills California
Reported By:
Chris C. -
Woolwich Twp, NJ, United States
Submitted:
Updated:
-
Author Confirmed
Why?
LCR Health
8383 Wilshire Blvd Suite 800 Beverly Hills, 90211 California, United States
Phone:
800-384-8308
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
LCR Health Dr. Rand McClain LCR Health Deceptive Business Practices Beverly Hills California
When I purchased a bottle of Cerastim from the company, they provided me with a 20% off coupon for any future purchase, no expiration date, no strings attached. When I tried to reorder, they wouldn't honor their coupon. I tried to talk to two customer service reps on the phone who were outright rude to me. I asked to talk to the manager and they said that's worthless, then put me on hold indefinitely. I sent two emails to the support email and they ignored me. I did a search and see that they have 17 Better Business Bureau complaints against them, the latest is they wouldn't honor a refund. I highly suggest you never purchase from this company ever!
Here's my email to the company:
I just got off the phone with two of your customer service individuals who were very unhelpful and the first one I spoke to, I asked to talk to someone else because he was rude and he said he wouldn’t transfer me so I called back.
I’m a customer of yours and have purchased Cerastim as well as several other products of yours. I wanted to reorder Cerastim again. You provided me with a coupon for 20% off any of your products. See attached.
The code is LRC20 as you can see. I went to your website and tried to order 3 bottles then apply the coupon code. The code doesn’t work. It says on your card 20% off my next purchase. Looks like that’s an outright lie because your website rejected the code upon trying to make a purchase!
The second person I talked, Christian, said that’s because it’s retail. Well, what the heck is that supposed to mean? Of course it’s retail, and I’m a buyer! What else would it be. I asked to talk to a manager and he said I’m wasting my time, he won’t help me. After 5 minutes on hold, I hung up. I don’t have time to argue with a company that doesn’t value customer loyalty. Your coupon postcard had no restrictions printed front or back. You should honor what you promised.
