- Report: #721726
Complaint Review: Le Baron Outdoor Products Ltd. - Ottawa Ontario
-
Author Not Confirmed
Why?
Le Baron Outdoor Products Ltd.
1512 Merivale Rd Ottawa, K2G 3J6 Ontario, United States of America
Phone:
613) 596-4415
Web:
www.lebaron.ca
Categories:
Business Rating:
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Le Baron Outdoor Products Ltd. Le Baron's BAIT and SWITCH Ottawa, Ontario
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Hi,
Today {21st of April 2011} I happily went to go buy a Remington. I went to the Le Baron in Ottawa and brought with me a copy of the current internet add. For your convenience here is the link: http://www.lebaron.ca/pdffiles/web_spec/rem870_ordernow.pdf
I trusted the clerk to sell me the advertised product and I failed to check in store that what they in fact gave me was what I ordered. Instead they gave me a different gun. I then called the store and informed them of their mistake to which they pretty much told me TOO BAD FOR YOU. They checked the add and verified I was correct and that the gun they sold me was not the one pictured in the add but they still refused to honour their advertising. I asked to exchange the gun for the one pictured but they refused to sell me the one pictured for the advertised price. The one pictured costs more. They in fact told me that they don't even have the gun in the picture.
This is a classic bait and switch and is not only blatantly illegal but does significant harm to the brand names they carry and represent. Le Barons has been given 2 separate opportunities to resolve the matter already. I have contacted the store manager personally and dealt with head office over email that told me the matter was CLOSED.
Its a clear cut case. I went in with an advertisement in hand, and not only was the advertised gun never available in the first place; they sold me a different gun under the pretence that it was the one I asked for and then refused to correct the fraud when it was pointed out. Le Barons knowingly practices BAIT and SWITCH.
Today {21st of April 2011} I happily went to go buy a Remington. I went to the Le Baron in Ottawa and brought with me a copy of the current internet add. For your convenience here is the link: http://www.lebaron.ca/pdffiles/web_spec/rem870_ordernow.pdf
I trusted the clerk to sell me the advertised product and I failed to check in store that what they in fact gave me was what I ordered. Instead they gave me a different gun. I then called the store and informed them of their mistake to which they pretty much told me TOO BAD FOR YOU. They checked the add and verified I was correct and that the gun they sold me was not the one pictured in the add but they still refused to honour their advertising. I asked to exchange the gun for the one pictured but they refused to sell me the one pictured for the advertised price. The one pictured costs more. They in fact told me that they don't even have the gun in the picture.
This is a classic bait and switch and is not only blatantly illegal but does significant harm to the brand names they carry and represent. Le Barons has been given 2 separate opportunities to resolve the matter already. I have contacted the store manager personally and dealt with head office over email that told me the matter was CLOSED.
Its a clear cut case. I went in with an advertisement in hand, and not only was the advertised gun never available in the first place; they sold me a different gun under the pretence that it was the one I asked for and then refused to correct the fraud when it was pointed out. Le Barons knowingly practices BAIT and SWITCH.
