John
Waconia,#2Author of original report
Wed, September 17, 2003
After I informed this company that I had filed this report, I received a personal e-mail from the CSR offering the sale of a CD-ROM, which would accomplish the same task as the website membership. The CSR told me that I could pay for the CD-ROM by check or money order, and she also stated that the product is not normally available to the general public. I ordered and paid for the product; and it was shipped promptly. During this process, the CSR sent follow-up e-mails to inform me of the progress of the transaction. I received the product and loaded it up today. It is completely satisfactory, and I e-mailed the CSR of that fact, and also that I would send an update to this site to reflect an effective resolution of my complaint. Many thanks to the EDitor of this site for providing such a service to the public. He has furnished the consumer with a tool that companies have come to respect and fear.
John
Waconia,#3Author of original report
Wed, September 17, 2003
After I informed this company that I had filed this report, I received a personal e-mail from the CSR offering the sale of a CD-ROM, which would accomplish the same task as the website membership. The CSR told me that I could pay for the CD-ROM by check or money order, and she also stated that the product is not normally available to the general public. I ordered and paid for the product; and it was shipped promptly. During this process, the CSR sent follow-up e-mails to inform me of the progress of the transaction. I received the product and loaded it up today. It is completely satisfactory, and I e-mailed the CSR of that fact, and also that I would send an update to this site to reflect an effective resolution of my complaint. Many thanks to the EDitor of this site for providing such a service to the public. He has furnished the consumer with a tool that companies have come to respect and fear.
John
Waconia,#4Author of original report
Wed, September 17, 2003
After I informed this company that I had filed this report, I received a personal e-mail from the CSR offering the sale of a CD-ROM, which would accomplish the same task as the website membership. The CSR told me that I could pay for the CD-ROM by check or money order, and she also stated that the product is not normally available to the general public. I ordered and paid for the product; and it was shipped promptly. During this process, the CSR sent follow-up e-mails to inform me of the progress of the transaction. I received the product and loaded it up today. It is completely satisfactory, and I e-mailed the CSR of that fact, and also that I would send an update to this site to reflect an effective resolution of my complaint. Many thanks to the EDitor of this site for providing such a service to the public. He has furnished the consumer with a tool that companies have come to respect and fear.