Complaint Review: Lear Capital Inc. - Los Angeles California

Rip-off Report REVIEW:

Editors UPDATE: Positive rating and recognition has been given to Lear Capital for its commitment to excellence in customer service.

Rip-off Reports discussions with Lear Capital have assured us that Lear Capital has made customer satisfaction a core principle and that Lear is constantly seeking ways to improve its already high standard of customer care. This means that Lear Capital will provide accurate, timely and courteous information to its clientele and that Lear staff will work quickly to satisfactorily resolve any client questions or concerns.

It also means that Lear is committed to learning from its customers through regular, voluntary follow-up calls and conversations. This feedback helps Lears customer care team to correct any mistakes and to ensure an even higher standard of customer service in the future.

RipOff Reports was pleased to learn that Lear Capitals president, Kevin DeMeritt, deliberately focused on excellent customer service as a business hallmark in order to make Lear stand out from other gold and precious metals investing firms. Indeed, great customer service is what DeMeritt terms the Lear Advantage.

As an investment industry leader, Mr. DeMeritt understands that Lear clients investments are precious and that Lear has a responsibility to meet the highest standards of transparency, integrity and customer assurance. Lears goal is to establish a long-term relationship with its clients and understands that it can only do so by providing them with the best and most timely information and guidance.

A top executive at Lear told Ripoff Report that Mr. DeMeritt is an innovator constantly looking for ways to provide added value to his customers. Kevin understands that the world is changing and that investors needs change just as fast. He strives to provide clients with real-time answers to real-time questions about precious metals investing. His goal is to provide the best and most responsive customer service in the industry, whether through knowledgeable and friendly customer care representatives, or through constantly-updated information on Lears full-service website. Kevins philosophy is: Never make a customer wait, never make a customer wonder.

Lear Capitals customer care team notes that the expertise of Lears senior management gives Lear clients confidence. DeMeritt, predicted the market crash of 2001 on national radio and the ensuing strength of gold as an investment. He has steered Lear to a position as one of the most prominent precious metals investing companies in America, with frequent endorsements from a range of media leaders, including the Rush Limbaugh Show, Michael Medved, Dennis Prager, George Noory, Laura Ingraham, Mike Gallagher, Oliver North, Noah Hutchings, the late Marlin Maddoux and many others.

More importantly, DeMeritt and his team have helped thousands of investors protect their savings and retirement through the well-timed purchase of precious metals. As a result, Lear clients report high customer satisfaction.

Polly Gable, a customer of Lear Capital has this to say, My representative, Victor DeRose, rates an A+. I had tried to purchase some coins from another company but they were so rude that I just hung up the phone. I was delighted to find Victor and his professional, kind, and helpful manner. I am recommending him to friends. All in all my first experience buying metals was a wonderful one. I hope to purchase more as time goes on.

Lear Capital recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation, Lear Capital has instituted systematic changes to ensure that problems are resolved quickly and quality standards remain high.

In summary, after our investigation, which included discussions with Mr. DeMeritt and many of his past and current associates, Rip-off Report is convinced that Lear Capital is committed to delivering high quality services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

SPECIAL NOTE ABOUT MOST OF THE REPORTS FILED ABOUT LEAR CAPITAL:

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every person who filed a complaint so the member business can make things right with them. In order to confirm that the complaint was resolved, Ripoff Report emailed the author of all the reports about Lear Capital.. Fortunately, the posting of false reports is not the norm, ..Sadly in this case, most of the reports posted about Lear were filed by the same person. The good news is, the few Reports that were real where people did respond did so in a positive way..

Most of the other Reports that were not posted by the same person looked suspicious.... Ripoff Report has the evidence. Ripoff Report waited more than 2 weeks to post this UPDATE. It is the opinion of Ripoff Report, because the Precious Metals industry is so competitive, that it is more than likely unscrupulous cut-throat competitors posted the reports about Lear. Executives at Lear admit to Ripoff Report they are not perfect, as no company or individual ever is, but, the people at Lear have made a commitment to do their best to always do right and what is fair by their customers. If any of our readers feels a member of the Corporate Advocacy Program did not do right by them, to please contact us here at Ripoff Report. [email protected]

===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Lear Capital Inc.  Lear Capital Physically LOST track of my $50K precious metals and blames their shipping department Los Angeles, California

On 5-14-10, I bought over $50K worth of gold and silver, including coins, from Lear Capital. I submitted all forms to Lears agent, Tom Francini, and clarified that I did NOT want to have the metals shipped to me but that the Delaware Depository could hold my metals. Lear's agent called my cell appx. 6-9-10. I was on a trip and would not be back home until June 25. Tom stated there had been a snafu and that he thought the gold coins "may have been accidentally mailed to me", not the depository. I clarified that Tom would need to resolve the situation, as I would neither be home to receive the coins, nor to return them. Tom responded that he was certain the gold/silver would be returned to him, as I would not be present to sign for the delivery. Then, Mr. Francini NEVER CHECKED to see what hapened to the metals.

Once I returned home, I picked-up my mail at the Post Office and received two buckets of what I thought was deck paint I had ordered from L.A. Later, my painters discovered the "paint" I had left outside for 3 weeks waiting for two consecutive sunny days, was really two plastic buckets containing canvas bags of precious metals from Lear! Tom had NOT followed-up by tracking the delivery once he learned that I was out of town, nor had he asked his shippers to follow-up. He had essentially forgotten the entire matter. Afterall, it was only $50K moved in and out of my garage and all around the pool area as it was mistaken for deck paint!!! His response once I discussed this was to blame his shipping department. He takes no responsibility for not following-up on what he identified on the phone in early June as their "snafu"!

Resolution Sought: Lear needs to follow-up on every shipment and each transaction to ensure their security, so that noone else has to wonder what happened to their precious metals investment. When a shipment is assigned to go to the depository, as mine was, AND Tom sends an e-mail to the buyer, as he did to me on 5-17-10 saying the metals HAD BEEN already sent to the depository, DON't send the metals 3 weeks later and then mis-ship them. And if they are misshipped, track the metals down like a bird dog and beg the forgiveness of your originally trusting new customer! In this case Mr. Francini continues to blame the shipping department, while not even checking with them once I shipped the precious metals BACK to him, to see if they had been received. He pretends this was an odd, unusual instance, but I see from various other reports that many a "snafu" surrounds Mr. Francini, who knows well how to get your money but has no idea of how to secure it!!!!!!