Cleaner
Fort Myers,#2Consumer Suggestion
Mon, April 27, 2009
my neighbor had similar experience. They read the same article and when they called were told the same there is no such discount. Probably a trick to get people who owe them money to phone in. my neighbor has not sent them a dime since. the article is available on the news-press website. He starts off with this is not a hoax so maybe the author figured many would know it is a hoax. here is the actual article in case you do not have it. By JENNIFER BOOTH REED [email protected] Here's a coupon you can't ignore: Take 50 percent off the balance of your Lee Memorial Health System account. Act now. Limited-time offer. No, it's not a hoax. Hoping to offer residents a break and to collect on $74 million in bad debt, the health system for the next month will cut outstanding bills in half - if patients pay the other half in full. More than 5,000 patients have gotten the offer, and they're chopping thousands off their debt. Since the health system introduced the deal a few weeks ago, billing specialists have collected $300,000. Administrators will run the offer for another month, and hope to close their fiscal year in better shape. The bad debt figures are about $7 million higher than projected, and a business director said money has been harder to collect because patients' budgets are strained. The bad debt figures are from last month's financial report and reflect fiscal year tallies through May 31. "(Patients') monthly budgets are not as manageable as they used to be. There's nothing left over to pay medical bills," said Billie Jo DeBolt, Lee Memorial's director for business services. DeBolt scanned through recent accounts: One patient saved $23, another $3,900. "It was like Christmas morning," said Michelle Meginley, 39, of Cape Coral. She got a call from a hospital business representative Tuesday inviting her to take advantage of the deal. Meginley was treated at Cape Coral Hospital for a broken rib. She's insured, but has a $2,500 deductible on her plan and about $800 left in her Lee Memorial balance. Money is tight in the summer as Meginley's teaching job - and salary - are on hiatus. Her husband, a builder, supports the family of four during the vacation months. "I was practically giddy," said Meginley, who was able to pay off the much-more-manageable $400. Hospitals all over Florida are trying similar tactics to collect on bad debt, said Rich Rasmussen, a spokesman for the Florida Hospital Association. "Hospitals are seeing both their charity and their bad debt accounts on the rise," he said. The hospitals are offering discounts and setting up payment plans, he said. "The hospitals are doing everything they can to respond (to) the needs of their patients," Rasmussen said. "But at the same time, hospital revenues are down because admissions are down. People are delaying their care because they're afraid they can't pay for it." do you qualify? Lee Memorial is offering the discount to patients who are on a payment plan or whose bills are due. Those who already qualify for low-income discounts or charity care are not eligible. Neither are people whose accounts have been turned over to a collection agency. If you have questions about your account, call Lee Memorial's business office at 242-6000.
Junko
cape coral,#3Author of original report
Fri, April 24, 2009
Was contacted by West Asset Management who is the current collection agency for Lee Memorial Health System. Spoke to Aaron Walker from there who said Lee Memorial was extending "a special offer" if I paid 40% of the balance owed. I asked for a letter that stated the amount and that it would be paid-in-full after paid that amount. What they faxed me did not state would be paid-in-full but only that it would be "40% of my obligation." There also was no signature on teh letter at all. I spoke to my father's attorney and read him the letter. He said without a signature the letter is worthless. It would have no legal value. Also from the wording they could still come after me for the remaining 60% so they are offering no real deal. They also said the hospital would not extend the deal past monday and so I would have to give my bank account numbers to do a transfer of the amount today. If I mailed a check it would be processed too late for the offer and the hospital would not extend it even an extra day. I called Lee Memorial billing department and spoke to Marco. He told me there is no such "special offer" being made by Lee Memorial or the hospital. He explained that West Asset might be making their own payment system. I searched the Internet and the Fort Myers Newspress website for information about this offer and found no such mention anywhere. So at least one side is lying to me. Or both. I have been told by an attorney not to make any payment to West Asset under any of these circumstances. West Asset says they never sign any letters and the attorney said then it has no value. Needless to say I will not be sending any payment whether over the phone or by check to West Asset Management. I recommend that if you are contacted by West Asset you should not make any payment to them unless you get a signed (by an authroized person) letter that states the amount that will bring your account "paid-in-full" and that payment of that amount will release you from any other obligation with this debt. Lee Memorial just had their credit rating from Standard & Poor's changed from stable to NEGATIVE. It is no wonder given how they do things. Very porrly run. And their billing department rather than try to work with someone who was willing to settle the debt simply passes you back to their collection agency. Do not make the mistake of paying them but still being stuck with the rest of what you owe. Lee memorial Health system does not care about its patients.