- Report: #912576
Complaint Review: Lenovo - Internet
Reported By:
Wroger -
, Internet, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Lenovo
Level 10,1-5 Railway Street Chatswood NSW Aus Internet, United States of America
Phone:
Web:
http://www.lenovo.com/
Categories:
Business Rating:
(0)
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Lenovo If you forget your password, they tell you that the entire motherboard must be replaced at near the cost of the new laptop Internet
Basically Lenovo have a system where if the supervisor password either corrupts or is forgotten, the laptop locks up and cannot be started.
They tell you that the only option is to send them laptop to them and they must replace the actual mother board.
Only the low spec motherboard for the laptop, casts about $450 - but an equivalent specification PC motherboard costs about $60.
And there are cleverly hidden CMOS / EMPROM jumper pads hidden discretely on the mother board, that are for the purposes of deleting the password.
This whole issue smacks of being a scam.
The detailed issue is listed here.
Lenovo and IBM - the Great Motherboard Replacement Scam Site Link: http://tinyurl.com/dxfnx3b
They tell you that the only option is to send them laptop to them and they must replace the actual mother board.
Only the low spec motherboard for the laptop, casts about $450 - but an equivalent specification PC motherboard costs about $60.
And there are cleverly hidden CMOS / EMPROM jumper pads hidden discretely on the mother board, that are for the purposes of deleting the password.
This whole issue smacks of being a scam.
The detailed issue is listed here.
Lenovo and IBM - the Great Motherboard Replacement Scam Site Link: http://tinyurl.com/dxfnx3b
7 Updates & Rebuttals
Wroger
United States of AmericaIt comes down to ONE of two things.
#2Author of original report
Tue, July 17, 2012
I have looked long and hard for this and I have never seen it. No one else I know of knows of it either.
"Have you tried reflashing the BIOS? Google it if you don't know what I mean.
The new BIOS version (Or the same bios version if it will let you flash the same one over) won't have the password set."
What you say does NOTHING about all the people who have had this problem AND the company has continued to state that the laptop MUST be returned to them;
AND OR
Why have you NOT posted the links to the Lenovo computer site, where they say this?
The Outlaw Josey Wales
Golden Meadow,United States of America
Typical rebutt
#3Consumer Comment
Tue, July 17, 2012
Need fresh rebutt, this is getting old
anonymous
San Diego,California,
United States of America
Flash yet?
#4Consumer Comment
Tue, July 17, 2012
Have you tried reflashing the BIOS? Google it if you don't know what I mean.
The new BIOS version (Or the same bios version if it will let you flash the same one over) won't have the password set.
Wroger
United States of AmericaYour IP suggests that...
#5Author of original report
Tue, July 17, 2012
You work for Lenovo.
Is this correct?
Ramjet
Somewhere,Michigan,
U.S.A.
Wrong
#6Consumer Comment
Tue, July 17, 2012
After perusing many laptop reliability rating lists, you will find Lenovo at or near the top in satisfaction. They are, indeed, excellent machines.
This doesn't mean no one ever has problems but it does mean that far fewer people have problems with IBM/Lenovo than most othe products.
Wroger
United States of AmericaUhhh Forum Trolling?
#7Author of original report
Mon, July 16, 2012
"Oh because my Lenovo PC has never broken or I have never had to get any customer service from them - what you say can't possibly be true!"
http://onyoursi.de/wiki/personal-computers/lenovo/
Overview
Lenovo is a company that sells home computers, laptops and computer
equipment. The company has received a high volume of complaints, and
reached the top of the Better Business Bureaus complaint list in 2007.
5 years later - it's still totally BAD product and TOTALLY absolutely AWFUL customer service.
http://suker-punch.blogspot.com.au/2012/07/1001-reasons-not-to-buy-lenovo.html
Ramjet
Somewhere,Michigan,
U.S.A.
IBM/Lenovo
#8Consumer Comment
Mon, July 16, 2012
I have owned IBM and then Lenovo computers since the early 80's when the first PC1 came out and have never had a single problem. They are very reliable machines and it's all I would buy at this point.
I, for one, am glad it's not easy to reset the password on a laptop. Security is exactly what passwords are for, it sounds like it's doing it's job.
