Brad
Brookfield,#2Consumer Comment
Fri, August 01, 2008
it is true - that lenscrafters does not offer a 1-800 customer service number - however - u can email the customer service folks thru the lenscrafters.com web site i know for a fact it is there - along with the address to there corp offices when i had issues - with a store - the actual email goes to the store manager - however - personally i have learned thru my on issues - asked to be contacted by a hirer level of management - and u refuse to speak to the stores general manager u may get farther 0 since it appears this girl was instructed some way to do this - and knowing that there are not huge # 's of staff at these stores - i would bet it came from the gm that is going to be calling you therefore - if u insist a regional mgr call u - at least they will know what there store associates are doing with their patients (( but who knows - it might have even come from their regional ? dam - go for the ceo also - if u feel that strongly about them actually trying to pull this scam and yes - insist that they get you a copy of that form - someone suggested above - That should say - u are not joking around -
Anonymous
Nashville,#3UPDATE EX-employee responds
Thu, July 24, 2008
First of all, have you even looked at your receipt?? How many pairs of glasses did you buy and what was the TOTAL COST?? The payment method that you chose was the "See Now Pay Later," therefore if you were approved for $2500 you shouldnt have paid anything when you checked out UNLESS the total cost was over $2500. When you checked out, you have to sign at the bottom of the receipt saying that you will pay the total amount due through GE Services. If you bought 1 pair of glasses than you have 3 months to pay for that pair of glasses and if you bought 2 or more pairs of glasses than you have 6 months to pay the total cost. Look on your receipt and see if you signed anything about a "See Now Pay Later" payment method plan.
Josh
Pittsburgh,#4UPDATE EX-employee responds
Fri, July 18, 2008
I wonder how they pulled this off. They (the associates) have a form that they must fill out and that the customer MUST sign before they can process the application through the system. Since you didnt sign off on this, you should fight it to get it taken off and explain what happened. However, Luxottica doesnt have an actual complaint department within headquarters, so I dont know how much of a resolution you will get. As far as a bonus for the associate to filling it out, the company could be running a competition within its stores to help generate sales and potentially reward the stores who reach certain objectives (getting so many new Lenscrafters card members, selling so many Scotchgard lenses, etc) so I wouldn't doubt that the associate had some incentive to do so, either from the store manager or from corporate
Josh
Pittsburgh,#5UPDATE EX-employee responds
Fri, July 18, 2008
I wonder how they pulled this off. They (the associates) have a form that they must fill out and that the customer MUST sign before they can process the application through the system. Since you didnt sign off on this, you should fight it to get it taken off and explain what happened. However, Luxottica doesnt have an actual complaint department within headquarters, so I dont know how much of a resolution you will get. As far as a bonus for the associate to filling it out, the company could be running a competition within its stores to help generate sales and potentially reward the stores who reach certain objectives (getting so many new Lenscrafters card members, selling so many Scotchgard lenses, etc) so I wouldn't doubt that the associate had some incentive to do so, either from the store manager or from corporate