- Report: #903724
Complaint Review: Liberty Distribution LLC - Randallstown Maryland
Reported By:
Winchester Building Supply Co -
Winchester, Virginia, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Liberty Distribution LLC
Pobox 1358 Randallstown, 21133 Maryland, United States of America
Phone:
888-662-8505
Web:
Categories:
Business Rating:
(0)
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Liberty Distribution LLC Deceitful Dishonest Devious Randallstown, Maryland
Last October we received a large shipment of light bulbs that no one in our small company ordered although Liberty Distribution assured us that the manager did indeed order these. We called and wanted them shipped back, but they would not allow it even though it clearly states that they will take it back for a 20% restocking fee!!
After weeks of arguing with these miscreants, we finally had to pay them for one box so that they would take the additional 2 3- boxes of fluorescent bulbs back without charging us for the additional shipments. Wish I would have known about this site before!! Again, none of these bulbs fit anything we had in the plant or in the office!!
If you get a shipment from them immediately send them back and have a nice note on the box that if they even think about disputing this or charging you a restocking fee then you will again contact Better Business Bureau in MD as 26 other people have done and you will file a complaint!! Bottom line....do not pay these thieves!!
After weeks of arguing with these miscreants, we finally had to pay them for one box so that they would take the additional 2 3- boxes of fluorescent bulbs back without charging us for the additional shipments. Wish I would have known about this site before!! Again, none of these bulbs fit anything we had in the plant or in the office!!
If you get a shipment from them immediately send them back and have a nice note on the box that if they even think about disputing this or charging you a restocking fee then you will again contact Better Business Bureau in MD as 26 other people have done and you will file a complaint!! Bottom line....do not pay these thieves!!
3 Updates & Rebuttals
FilterMan
Sparta,North Carolina,
United States of America
Malarkey
#2General Comment
Wed, November 21, 2012
This rebuttal is to the person who represents themselves as part of the industry, and that companies really DID order such products. To that I say to you MALARKEY.
I sit at the desk next to the person fielding these type calls, and they no more have authority to order the goods as I am the Queen of England. This company called, and wanted to MAIL a catalog. I know this happened, as I was sitting right there when it happened.
What we got was a case of incandescent light bulbs (of which we use ABSOLUTELY ZERO). This isnt the first time we got called from bottom feeders like these people. We had the same approach from a Yellow Pages group who called the same UNAUTHORIZED employee, and threatened us with cut/pasted recordings of this person saying they had authority to spend $1500 on a freaking web ad...
To end this predatory marketing, call your state's Attorney General, The FCC and FTC and file a complaint with the BBB and the harassment stops.
Slim42
Cleveland,Texas,
United States of America
Same here
#3General Comment
Thu, November 15, 2012
I am the owner of a company and the exact same thing happened to us. They called the new maint. Mgr. Told him that the owner approved an order would not give him a chance to confirm and shiped the product any way we refused and returned they called and degraded the mgr. And now they have sent an invoice like were going to let it slip through the cracks
zach123
United States of AmericaFacts
#4General Comment
Thu, June 28, 2012
People really need to get there facts straight with this. Liberty has most of its confirmation calls that the warehouse manager makes to each consumer going over the order and the persons authorization to order. I've heard of it time and time again. People have no problem with anything including the bulbs bulbs they received until they receive a bill. Then, all of a sudden, they never ordered the bulbs and would never order and they just sent them etc....They say all of this until the recording is played for them with them going over the business in which the product is to be sent to, the person ordering, the persons authorization to order, the actual product, asked for a PO#, then told to approve a bill for payment. I'm not affiliated with this company but know the business and am just sick of people going and whining and complaining when they realized they did actually order the product and need to return (when the company is already out money for the salesman and product). Also, what the BBB doesn't explain is that even though cases have been resolved and both sides agree, the complaints still remain for people just like yourself to try and use as a crutch. People can complain about price, but from what I've read about this company they offer a 12 year warranty for ALL their products and send free replacements for 144 months; no questions asked! Everyone knows now a days when a person doesn't get exactly their way they run and complain instead of being a man and admitting they actually ordered the product and its your fault and not Liberty's if you were not supposed to order from them. They could just pay the BBB $5,000 and get an A rating (as most business people know), so using a rating system and complaint file is corrupt when you can just buy your way to a better rating. Bottom line, if you're not supposed to order from a company, don't do it. Don't realize you made a mistake of some sort then soil the name of the company when you either misrepresented yourself or fraudulently place orders.
