- Report: #786653
Complaint Review: Lifecell South Beach Skincare - Miami Florida
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Lifecell South Beach Skincare
Florida Miami, Florida, United States of America
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Lifecell South Beach Skincare 30-day trial is not free!!! Miami, Florida
Hello. I was a victim of Lifecell.
I searched the Internet for best eye cream and lifecell was the top of the list from besteyecreams.com. It directed me to a link that allows ordering for a 30-day trial. Im from the Philippines and the page says that the trial pack is free, all I have to pay is the shipping cost which amounts to 650 pesos. That is a small amount so I go ahead with online ordering. After 4 days my Lifecell arrived. But what I saw in my credit card bill ired me: the Southbeach company debited 8,000 pesos from me!!! I was really flabbergasted! The next month, I received another Lifecell without me ordering it!! And of course, Southbeach debited 8,000 pesos again! That brought me to my senses and asked my credit card company to block my credit card so that this will not happen again.
I searched the Internet for best eye cream and lifecell was the top of the list from besteyecreams.com. It directed me to a link that allows ordering for a 30-day trial. Im from the Philippines and the page says that the trial pack is free, all I have to pay is the shipping cost which amounts to 650 pesos. That is a small amount so I go ahead with online ordering. After 4 days my Lifecell arrived. But what I saw in my credit card bill ired me: the Southbeach company debited 8,000 pesos from me!!! I was really flabbergasted! The next month, I received another Lifecell without me ordering it!! And of course, Southbeach debited 8,000 pesos again! That brought me to my senses and asked my credit card company to block my credit card so that this will not happen again.
2 Updates & Rebuttals
Kwtrucks
joliet,Illinois,
Free what ?
#2Consumer Comment
Thu, December 19, 2013
There is a difference between free trial and free sample. Its clearly is written in the terms on their website. The company did nothing wrong !
Saphire
Mississauga,Internet,
Canada
Read Before Giving Credit Card Information
#3General Comment
Mon, October 10, 2011
This is an industry standard. Many products sold over the internet offer free trials in which their definition of free trial is "if you try it, and don't like it, and return it, we will refund your money, in which case your trial was free."
These sites do say that this is how the free trial works, and they also state that if you do not return the product or officially cancel the order, they will ship to you and bill you every month. You just need to read absolutely everything before handing over your credit card number.
I'm not saying that this practice is ethical, just that they do give you this information before you order, so it shouldn't be a surprise if you read everything carefully.
