- Report: #1281322
Complaint Review: Lifetime Fitness - Commerce Michigan
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Lifetime Fitness
2901 Commerce Crossing rd. Commerce, 48390 Michigan, USA
Phone:
2486687312
Web:
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Lifetime Fitness Cancelation scam. If you want free try out time, don't agree to open membership for 14 days cancelation. Commerce Michigan
On 01/09/2016 I came to Lifetime fitness Commerce Twnp, MI and had appointment with Zainab Charara. First of all I asked her to allow me to check this club out for few hours this club (try out time) to understand how clean this place, pool, saunas, equipment etc. She said that I can do it, even I can open new membership and cancel it in 14 days with full refund. She asked me if I was here before. I said may be, I remember I was here as guest. She checked on the computer and she stated that she can't find me in the system. And system considering me as new member. So she stated again that I can cancel this membership in 14 days with full refund. After that she was talking about start up fee and membership fee, but I had no idea that two fee are will be together in first payment. I singled the papers ( and she said that I will receive all this agreements on my email, but I didn't receive any, exempt commercials). She asked me: how do you want to pay today? ( and she didn't state an amount of charge) I was sure the will be only start up fee $69. She took my credit card and went from the room (that is weird). After I received a message from my bank about $127.61 charge. I asked to Zainab about it, and she said these are membership fee and start up fee. I said you didn't tell me about it, she said - no, I told you. But she said, anyway you can cancel it in 14 days if don't like it.
I was in the club two times. I was disappointed when I found dirty stretching equipment and I saw how people go to the pool from the dry sauna without any shower.
Next day I got back pain and decided not to go to the club, after one week I still have back pain and I decided to cancel my membership.
On January 20th I called Zainab and asked to cancel my membership, she answered right away that I am a former from 2009 client and can't have a refund. I said, I would not be open membership just for check this club out. I asked to her - why did you tell me I am a new client in first place? She said that she has to speak with her manager and she will call me at the end of the day. Since then I did not receive any calls from her or from her manager.
