- Report: #585362
Complaint Review: LimogesJewelry.com - Internet
Reported By:
Jacob -
Farmington, Minnesota, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
LimogesJewelry.com
Internet, United States of America
Phone:
Web:
http://limogesjewelry.com
Categories:
Business Rating:
(0)
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LimogesJewelry.com Limoges, though resold through many other companies like Walmart and Target they sent me a broken product and when I sent back my item for a return, it never was returned Internet
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I wanted to buy my now-fiance an engagement ring. I did some searching and I loved Limoges Jewelry's selection. I purchased a ring with our names written inside the band and our birthstones were attached outside the band. She loved it!
Unfortunately, one of the stones fell out within 2 days. I called up their support line and within minutes was given an address to send the stone to. We were told that upon receipt of the ring, they would reseat a new stone and mail it back to us.
Its been three months and it was never mailed back to us. I went on their site and attempted to contact them a week ago using their email form; no response. My fiance and I are now going to have to pick out a new ring, which is a pain, and of course the story of having lost our old one isn't fun to tell.
If you want something cheap and don't care if it breaks, then this company's okay, but if you want something that's high quality and that will last, I suggest you avoid this company. Their advertised returns policy simply isn't real.
2 Updates & Rebuttals
Jacob Beasley
Farmington,Minnesota,
United States of America
I'm seeing some progress
#2Author of original report
Fri, March 26, 2010
Ann at Limoges Jewelry has contacted me and:
1) is having a new one sent to me
2) is giving me a 20% off discount
I will let everybody know when I receive it. It probably will be close to a month or so because this was a very custom ring.
Thankyou Ann,
Jake
aschneider
chicago,Illinois,
United States of America
A response from Limoges Jewelry
#3UPDATE Employee
Thu, March 25, 2010
Hi,
I am a VP at Limoges Jewelry and am sorry to read that you're having an issue with our product. I can assure you that our returns policy is there specifically to ensure customer satisfaction. While I am not sure exactly what has happened with your order, I am more than happy to help you with this personally.
Please feel free to email me directly at the address below with as many details of your order as possible, including order number, and I'll make sure that your situation is resolved as quickly as possible. Please try to get back to me this week as I will be out of the office next week and I'd like to get you help as soon as possible.
A. Schneider
VP, Limoges Jewelry
