Troy
Burlingame,#2Consumer Comment
Thu, November 11, 2004
Although I'm fortunate to not be a customer of Lithia Ford, I made the mistake of purchasing a car across the bay from Lithia Dodge. Customer service and follow-through were non-existant shortly after I made the purchase. Like you, all my problems were passed along to somebody else in a never ending cycle of bs. Nobody at Lithia seems to have a solid answer for anything (Unless you're there to purchase a car) and you'll be left high and dry while calls are left un-returned and you'll be shuffled from one person to the next, most likely ending up with the same person you first called. Sure, they were pleasant to deal with initially, but once the checks were signed and the money was deposited the smiles quickly disappeared and their friendly disposition left as well.
Ben
Martinez,#3Author of original report
Thu, November 11, 2004
Thanks Murry, I had pretty much resigned myself to exactly what you have said. But thanks to this wonderful site, I may have gotten satisfaction already. After filing my report yesterday, I printed it out, went right back down to the dealer and gave a copy to the "service manager" that had tried to intimidate me. (I purposely left out that part of the story in my original report.....not really needed...I just wanted to get the basics down. Why would they let a 6'4" service manager speak to me over a tax and licence issue??. I think the fact he stood 6 inches from me and was very rude made it quite obvious!). Well long story short, by 6pm last night a woman called me stating she represented "Lithia" Ford. I responded that according to several people at the dealership "Lithia no longer existed". She assured me that "they did" and she would personally go down to the DMV and "deal with this". We will just have to wait and see. I'll post the final outcome if/when it happens. Thanks Ripoffreports.com!!
Murray
Canyon Country,#4Consumer Comment
Wed, November 10, 2004
Ben, So much time has gone by since you bought your vehicle that it is foolhardy to not take the initiative and clear this up yourself. As long as you have possession of the vehicle and have a bill of sale from the dealer the DMV can easily clear this up for you. It might cost you a few bucks to pay the registration fees which you thought the dealer would pay, but why wait any longer and take the chance of lossing your insurance and having your vehicle impounded. I would also read very carefully your bill of sale as most dealers state in their used car contracts that the buyer is responsible for any state fees due on the sold vehicle. Murph