ivan
Virginia Beach,#2Author of original report
Mon, October 01, 2012
I originally complained that LITIGATION LAW GROUP (LLG), (formerly known as Legal Loan Review) failed to follow up on their offer to refund me, as a agreed to. I would like to commend Luis Casillas for his diligence and integrity. Luis was assisting me during the loan modification process and was transferred to another department. His replacement failed to follow through on that service, and I finally requested a refund. There was no response for the past 4 months.
I received a call from Luis last week, as he was transferred back to his last department, and in following up on the status of customers he was working with, he discovered my situation was still unresolved. Luis called me, and explained that the last supervisor at LLR that I was working with, had left the company, and that is why no one contacted me, as I had 'fallen through the cracks'.
When Luis discovered that I still had not received me refund, he immediately resolved this to my satisfaction. He is truly an asset to LLR for that kind of diligence.
I can heartily recommend LLG, as they have proven that they do follow through on their commitments, albeit it late, resulting from unfortunate circumstances when great employees are transferred.