- Report: #1276112
Complaint Review: Live Career Ltd - San Francisco, California
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Author Not Confirmed
Why?
Live Career Ltd
1 Hallidie Plaza, Suite 600 San Francisco, CA, San Francisco,, 94102 California, USA
Phone:
888-816-0576
Web:
www.livecareer.com
Categories:
Business Rating:
(0)
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Live Career Ltd and Customer Service Rep, Jaime Abraham Mejia Mere After I cancelled they continued to charge my card for 3 months! San Francisco, California
Today is Dec 24, 2015. 4 or 5 months ago I engaged this service to use their Resume preparation service. They offer a 14 day free trial and then charge you $34.95 a month thereafter until you cancel. I have no prblem with that. I used the service for 1 Resume and inteneded to cancel via the terms and conditions.
I forgot to cancel and noticed the charge on my account twice (2 billing periods). I called the company and explained I only needed the service for one resume and forgot to cancel. They were understanding and provided some relief. I was satisified with that and also knowing that they cancelled my account.
I don't often look at this particular bank account but I did the other day and discoverred they had charged my account for 3 billing periods at $34.95. I called my bank and they have provided me a temporary refund while thye investigate. Howeve I reached out to them today via online chat (typing) and encountered a very diaturbing custome service rep whom I have identified in this reprot.
I told her what I encountered in the past and that the agent never cancelled my account as they were supposed to. She said that she needed a Ticket Number because she didn't have any on file. Obviously she didn't because the last CS Rep didn't do their job. She was unyielding to the Terms and Conditions and said it was "too bad" but she couldn't do anything..
After further pressingher she decided that she could give me a prorated refund for the current billing period of $19.17. Wow, how marvelous.
I told her to issue the refund. In the meantime I am advising the Attorney General for te state of California about Live Carreeer and the CS Rep.
2 Updates & Rebuttals
Live Career Lip Service
#2Author of original report
Mon, December 28, 2015
Live Career's rebuttal is nothing but cold hearted Lip Service. It replicates what the intial Customer Service rep said to me. This service will never be used by me and my friends ever again. For those of you who are reading this, I am sure you will come to your own conclusions.
Anna
California,USA
Greetings Mr. Client
#3UPDATE Employee
Mon, December 28, 2015
We have see your review about the company and we are very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We only offer subscription for a full service and is stated in the page, is a 14 days full access for the current amount of $1.95 for those 14 days access and that it will auto renew in the 15th day if it was not canceled for a total amount of $9.95 weekly billed every 4 weeks which it will be a total amount of the $39.80.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder if the account actually was canceled you will have the cancellation number in that email as a reference that the account was canceled.
We see that you stated that you call our CS Phone department to cancel the subscription and you where relief that we address your concerns, then you receive some charges from our company again and you contact us through chat. I'm really sorry that you did not have the best customer service experience this time, the agent ask you for some information to be able to locate any information about your previous call with us. If you like I can go ahead and enter your account one more time to review it and locate any attempt of cancellation (that will include all calls, emails, chats, activity history in your account, etc) that you may have process with us and see If I can be of more assistant to you.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected] or you can go ahead and comment here and I will see if I can be of further assistant as I mention earlier.
