- Report: #745945
Complaint Review: Log Homes Direct llc - Rocky Mount North Carolina
Reported By:
Lillian -
calverton, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Log Homes Direct llc
220 Alby St Rocky Mount, 27803 North Carolina, United States of America
Phone:
866-387-9637
Web:
www.loghomedirect.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Log Homes Direct, llc Stacey Gaylord Ordered linear logs, never received logs, or the refund that was promised Rocky Mount, North Carolina
I started looking for a linear log supplier and came across Log Home Direct, Loghomes4less, Stacey Gaylord. He was very pleasant to talk with, guided us through the process, kept in touch and went out of his way when we had a problem getting the energy compliance passed. He was very professional.
When it came to the week of delivery, Stacey notified us that there was trouble with their equipment, a die that cuts the logs had broke and may not be able to make deadline. Offered a refund, I asked that we change profile shape of the log to stay on deadline and he ignored but said he was trying to work out the problem. After the day before delivery it was confirmed that we were not getting the logs, After the weekend was over, we received an email apologizing and he did offer a full refund. We responded with send out a check over night.
It has been a week and still have not received a check, we did talk with him once and he said he was talking to the accounting department and will contact us when it goes out. He will not return calls or emails now, and is avoid us.
We have had to delay our contractors, lost one because of this and lost our deposit with that contractor $2000, our floor system is open to the elements and will probably have to be redone. We are now out $7659.73 our deposit from log homes direct, and found out little too late that he has done this before, not coming through on contracted supplies.
When it came to the week of delivery, Stacey notified us that there was trouble with their equipment, a die that cuts the logs had broke and may not be able to make deadline. Offered a refund, I asked that we change profile shape of the log to stay on deadline and he ignored but said he was trying to work out the problem. After the day before delivery it was confirmed that we were not getting the logs, After the weekend was over, we received an email apologizing and he did offer a full refund. We responded with send out a check over night.
It has been a week and still have not received a check, we did talk with him once and he said he was talking to the accounting department and will contact us when it goes out. He will not return calls or emails now, and is avoid us.
We have had to delay our contractors, lost one because of this and lost our deposit with that contractor $2000, our floor system is open to the elements and will probably have to be redone. We are now out $7659.73 our deposit from log homes direct, and found out little too late that he has done this before, not coming through on contracted supplies.
4 Updates & Rebuttals
madd1
calverton,New York,
USA
Refund received
#2Author of original report
Mon, August 15, 2011
I have received my refund from Stacey Gaylord of Log homes direct - Rocky Mount NC. Thank you
Log Homes Direct
United States of AmericaFull Refund Granted
#3REBUTTAL Owner of company
Fri, July 29, 2011
The customer was granted a full refund as she was promised.
Sniper
Palmetto,Florida,
United States of America
Consistent with past behavior
#4Consumer Comment
Tue, July 05, 2011
Mr Stacey Gaylord has made a whole lot of promises he doesnt keep. He is in to me for over $45,000. This man cannot be trusted. His MO is to not pay, then close down that company, and open a new one, the rip some more people off. Any assets he has he lists in his girlfreinds name, so he cannot be touched by the civil process. Make sure you file reports with the NCDOJ, your local police and the IRS.
Log Homes Direct
United States of AmericaCustomer Was Promised A Full Refund
#5REBUTTAL Owner of company
Thu, June 30, 2011
I personally Promised this customer a full refund, and we have every intention on refunding her payment in full. it has been a week since I committed to issuing the refund, they were told that it could take three to four weeks to get it processed, but they would get a full refund and they will. The deadline we were trying to meet was theirs, we have worked with these customers in every way possible, but could not set a hard delivery date, because of things that were going on on their side not ours. Once she got everything together she called and wanted logs delivered just about two weeks from her phone call, I told her I would see what I could do. But we were three to four weeks out in milling logs, I indicated that to her at that time. Log Homes Direct has never not either returned a deposit in full to a customer, or delivered the products that was ordered. This has never happened with another order before, we have never had a problem with milling, but this issue did occur, and they were given more than one days notice that was a problem. We worked hard to fix the problem, and once I concluded that it could not be done in the allowed time frame, I offered to issue a full refund to the customer. The customer was told that when the check was issued, I would personally give them a call and let them know it was being mailed, I told them that from the beginning and they knew that. I handled this and called them to let them know there was a problem, I spent a ton of time trying to resolve the problem to no avail. The customer is showing signs of impatience, we have been patient with them thru the entire process of not knowing when things would deliver and trying to help with there time schedule, If she will just show some patience and let the process work, she will get her check issued in the next week or two, and the issue will be resolved.
