Complaint Review: Lone Star Solar Screens - Irving Texas

I am not party to either the company referenced herein - Lone Star Solar Screens, nor Mr Christopher M. However, having read both sides of the discussion concerning the lack of 'responsiveness' by the company, it Really makes me 'wonder' what the story is behind Mr. M's sudden withdrawal of his comments, even to the extent of 'recommending' the company. Again, I state - I know neither party and do not know any of the particulars. But as a 'potential' customer, which I am because I am going to be adding solar screens within the next 30 days ...and I, like Mr M. will be getting estimates from at least two companies. Personally, when I get Great service from a company of any type business, I take my time and write a letter or e-mail of thanks to the company and also mention the names of the workers involved. On the opposite side, if I get poor 'response', such as a request for an estimate, or other request of any kind - either before or after the business transaction, I Will call the company, voice my complaint, and if I get a 'blow off' response - then I too will go out of my way to voice my 'opinion' and experience to other prospective customers - AND the BBB. This statement applies to ANY business no matter how small or how large - 'Your business would not exist without customers like us - the public." I have NO patience for a business who do not value me as customer, or potential customer. I am 63 years old/young. I am old enough to remember when the majority of businesses Did value us, the public; we the customers - Are who make it possible for a company to keep their doors open. I also I come Kansas (been a reluctant Texan for 35 years), where the old farm boy, man, woman, or child was a member of the community, whether you were living in a 'city' of 3500 (yes, 35 hundred) or a city such as Wichita of several 100 thousand. By the way, sometimes the most unkept 'appearing' person - I am talking about clothes, not his/her body highgene - these people I reference were always in good order that way; but they may come into the place of business in old work clothes, boots, etc and a salesman or business owner may not give them the time of day (by the way, they did not remain in business long). They Often got surprised, because that person may be Richest person in the entire county - you better not insult or disrespect him just because the way he dressed - because not only could he have written you a check for a $100,000 without blinking an eye, but One word from him, and all his friends within 50 miles of that business would never give a single dollar from the whole bunch of them from that day forward to that business - that one negative word could the business Out of business! So, where I am getting to in all this, I tend to believe Mr. M. - I could be wrong, but as a business whose customers Are the public, in my 'opinion' - 'Jim' should never have allowed his employees, manager, etc. to have continued to string Mr. M. along until he got this mad. That is just POOR business practice. So one of the basic rules of 'businesses' is: "Word of Mouth" advertising can be your very Best friend, and make you a rich man; OR it can be your worse enemy!" Lone Star Solar should Remember that. Thus, as a business owner myself, - in the high tech field of IT and Telecommunications, Mr. M. should have been a valued, potential customer, instead of an apparent disrespected one - in my 'opinion'. I Still 'wonder' what made Mr. M. take such a sudden turn in the way he talked about Lone Star, even to the point of telling us, the public, that we should now 'do business with this company'. Although I have NO Information about the reason, I know that the threat of legal action can change people's minds even when they don't want to change their minds. ...guess I will keep 'wondering'. It is 'possible' that Mr. M. really had a change of heart. I wish them both the best, and I hope, right or wrong, Lone Star values future customers, or potential customers. It is always good business practice. Mike M.

After filing this complaint I got a call from James Berner, he was patient and calm and he addressed the issue entirely, and got someone out to my home promptly and got the Solar Screens built in record time. Although the screens have not been installed I have faith that a good job will be done and that they will stand behind there product. I look forward to getting them installed tomorrow. Even though I had a disagreement I would recommend this company to friends and family alike. After speaking with him i feel there may have been a misunderstanding. I hope if you are considering doing business with them my incident will not deter you.

Lone Star Solar Screens is surprised to find itself the target of a Ripoff Report based on a sale that never occurred and a situation in which money never changed hands. Christopher, while clearly frustrated, has not been the target of a rip off. Lone Star manufactures and installs solar screens on homes and businesses throughout the Dallas-Fort Worth and Houston areas. When a prospective customer contacts Lone Star requesting an estimate, Lone Star schedules an appointment with that person to come out to their home and measure the windows. At that time, Lone Star is then able to prepare a written estimate, which it then leaves with the customer. It is Lone Star's strong preference to prepare an estimate with the prospective customer present at their home. This is because the customer then has the opportunity to review color choices in person, ask questions, and show the Lone Star estimator exactly what windows they want solar screens on. When customers are not present for the estimator, the estimator usually winds up having to make additional trips out to the customer's home. As might be expected, summer is Lone Star's busiest time of year. In scheduling appointments for estimates, Lone Star gives priority to people who are willing to meet the estimator at their home. For those people, Lone Star is usually able to schedule an appointment for an estimate within 1-4 days of the request. Lone Star has estimators scheduled for one-hour appointments Monday through Saturday from 10 a.m. to 7 p.m. for people who will meet the Lone Star estimator at their home. On the other hand, for people who request that an estimate be done in their absence, the wait time for the estimate which Lone Star refers to as a Leave Estimate may be several weeks. However, it is Lone Star's policy to explain to those people up front that their wait time will be longer if they choose not to be present for the estimate. That way, they have the option of shopping elsewhere if they want an estimate sooner. Mr. M was a prospective customer who was unhappy with the wait time for getting an estimate scheduled. However, he requested Lone Star to prepare the estimate without him being present. There was a 16-day period between the date he initially called Lone Star for an estimate and the date the estimator was able to work in Mr. M's Leave Estimate to measure his house. That wait period is very typical for summer. Again, it is Lone Star's policy to tell prospective customers who want an estimate prepared in their absence of this longer wait period. Lone Star was surprised to hear in Mr. M's posting that he was not informed of this, and if that is the case, Lone Star apologizes. Mr. M called Lone Star on September 3rd to express his dissatisfaction to Lone Star's general manager. He ultimately demanded to speak with Lone Star's president, Jim Berner. Mr. Berner took the call and listened at length to Mr. M. Mr. Berner finally asked Mr. M whether he had gotten the appointment that he wanted. Mr. Moore said yes. Mr. Berner felt that there was nothing more that could be done for Mr. M. The conversation was much less dramatic than alleged by Mr. M there were no raised voices or sudden hang ups. The situation was simply that Mr. M wanted to continue talking about his disgruntlement and Mr. Berner had to leave to go pick up his daughter. Moore insisted that Mr. Berner call him that evening from home to continue the discussion. Mr. Berner asked Mr. M if he was happy with Lone Star coming out that Friday to prepare an estimate. Mr. Moore said that he was but that he still wanted to continue the conversation. Mr. Berner declined to do so, but offered to let him continue discussions with Lone Star's general manager. Mr. M refused, saying he had no use for him. Mr. M concluded the conversation by cancelling his order. Since then, Lone Star has been receiving numerous phone calls in which the caller either hangs up or asks for Mr. Berner and then hangs up. The telephone number shown on Lone Star's caller i.d. for these calls is the same as that which came up on Mr. M's previous phone calls to Lone Star. That telephone number is also the same telephone number as the business which Mr. M previously identified as being his employer. Lone Star wishes the best of luck to Mr. M in his search for solar screens.

Come to find out James Berner is the owner and he goes by JIM!

Owner name on Dallas Assumed Names is James Berner, the person that claims to be the owner is a gentleman by the name of JIM. Refused to give me his last name.