- Report: #1281833
Complaint Review: Longevity welding inc - Hayward California
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Longevity welding inc
23591 Foley st Hayward, 94545 California, USA
Phone:
510 887 7090
Web:
http://www.longevity-inc.com/
Categories:
Business Rating:
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Longevity welding inc Simon Katz, CEO Longevity sold me a welder/plasma cutter that never,ever worked. It went out of warranty in their shop. Hayward California
I paid $800 bucks of my hard earned money (online) to buy a Mig/plasma cutter for home and business projects. The thing comes, I set it up and it instantly fries. I drive it in and they say no problem. The 'new' unit fries too - within seconds. Noticing the screws on the cover were 'used' I open it up and see loose connectors. I drive it back to them and report my findings - they take it in. MONTHS go buy. MANY calls. I finnally walk in again and demand service. "we're waiting for parts" they say. I say give me a new unit - they say "it has been discontinued" They also say it's out of warranty - It actually went out of warranty while sitting in your sorry-assed shop wiating for parts.
This welder, as far as I know still sits in their shop. It's never been used (as far as I know).
I sent the CEO a registerd letter describing my experience. His office staff opened it, thus he either hid behind them or he never knew my plight. My last resort was regestered mail.
He, Longevity, and all their staff are losers.
Beware of Longevity welding supply
1 Updates & Rebuttals
Longevity Welding
Hayward,California,
USA
Please Feel Free To Reach Out For Help 510.887.7090
#2UPDATE Employee
Mon, September 19, 2016
We are unsure of this situation or what is happening. We are here to see how we can help in guidlines with our terms and policy. Since there is no information on the order on here, please feel free to call us to discuss what options you may have. We also offer out of warranty discounts for customers that have their warranty expire where they can remain a Longevity customer with a brand new machine with warranty.
Call Us Anytime: 510.887.7090 and ask for Jolynn or Matt.
Thank you.
