- Report: #1425010
Complaint Review: Luma Bella Skincare - St. Petersburg Florida
Reported By:
KST -
Hudson, Massachusetts, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Luma Bella Skincare
PO Box 23976 St. Petersburg, 33742 Florida, United States
Phone:
844-608-5127
Web:
http://lumabelleskincream.com/
Categories:
Business Rating:
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Luma Bella Skincare LUMALIGHTCREAM, FRESHLOOKEYESERUM Luma Bella cream and eye serum is a SCAM! Don't do "free" trial - they will charge your credit card $200 per month and will not give you a refund! St. Petersburg Florida
In October of 2017 I purchased a "free" trial of Luma Belle face cream and eye serum online where it said I would be charged only shipping and handling ($4.95 per product). I did not realize that the terms I "agreed" to were that the company would send a shipment every month, then charg my credit card the following amounts: 11/5 - $89.92, 11/6 - $84.95, 12/5 - $94.91, 12/6 - $89.90 and two more charges of approximately the same amount in January, according to my credit card company. (Notice the different, random amounts - this is strange!). I called the company on 1/19 to try to get a refund and they told me that since I had "agreed to the terms", then I was charged the amounts on my card since I did not cancel within 14 days. I said that I could send the product back and would like a full refund. The company refused to refund any amount, since they said I had agreed to their terms.
On 1/254/18, my credit card company helped to get 60% of the most recent charges refunded, but as to the remaining $359.68 that has been charged to my account, I am just out of luck. This is not the way a legitimate company should be run. If a customer is not satisfied with a product, and wants to return it for a refund, that should be how it works. I don't know how this company gets away with doing this! It is absolutely despicable, and I will tell everyone I know and I have already reached out to several local news stations to spread the word.
