- Report: #1222936
Complaint Review: Lumare Skin Serum - Santa Ana California
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Author Not Confirmed
Why?
Lumare Skin Serum
P.O. Box 25380 Santa Ana, 92799 California, USA
Phone:
888-263-6216
Web:
lumareskin.com
Categories:
Business Rating:
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Lumare Skin Serum Product is not free - They steal your money! Santa Ana California
I ordered this product because it said on line that it was a FREE TRIAL. There was a pop up box that I realized later hid the fact that it said a 14 day free trial for $4.95 shipping. 10 days after I ordered it they debited my account for $89.71. I had only had the product for about 4 days. When I called they said the product is not free it is only on a trial basis. Who sends a face cream for someone to try but then wants it back!!!
I immediately shipped it back to them (so now I have spent $15 for nothing!) and was told I would be issued a refund. After 12 days of them receiving it I had not gotten a refund so I called and was told it would take 30 business days to receive it. Now I am reading other comments from people that they didn't even get all of their money refunded. I made a mistake and had charged the $4.95 on a debit card so if it was on a credit card I would have disputed it.
I have no idea if this lotion they sell is good, bad, or whatever, but they have a good scam going. They send you this lotion which you really don't even have time to use, then take $89 from you and if you don't catch it will send you more and bill you again. Then even if you do return it and hopefully get a refund after 30 days, they have held your money in their bank account collecting interest on that money so it just creates a cycle of constantly stealing peoples money even if no one ever keeps or uses the product!
I guess if nothing else I have learned an expensive lesson from this and won't be ordering any products online again!
