- Report: #1234972
Complaint Review: Lumare - Santa Ana California
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Author Not Confirmed
Why?
Lumare
Santa Ana, California, USA
Phone:
888-348-7982 ; 855-432-05
Web:
http://lumare.net/
Categories:
Business Rating:
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Lumare SCAM SCAM, free trial, back charges, unethical, misleading, upselling Santa Ana California
LUMARE scam 6-9-15
Ordered Lumare samples for shipping charges of $4.95 & $3.95, not seeing on their website that I would subsequently be charged an additional $188.48. Lumare then called me trying to offer FREE gas coupons, ETC (RECORDING THE CALL). I had to decline about eight times, being transferred to a secondary person who again attempted to push me into saying yes to coupons and enrolling in a "monthly" saver program. I continued stating that I clearly only wanted the sample that was offered for the shipping charges.
I received the product and they charged the $4.95 & $3.95 to my acct. A week later they charged two additional charges of $98.71 and $89.77. I was called by the fraud unit of my bank @ the charges. THIS IS WHERE THEY GET YOU...by allowing the smaller transactions on my acct. previously, they are not "deemed" a fraud charge...the bank will not proceed as a fraud as you've previously allowed them to debit your acct.
I had to call Lumare and argue with the rep. who "offered" me half price for the product and agued about my acceptance of their "terms", until I finally shouted that I would f'ing sue them if they continued to refuse to refund my money. All in all it cost an additional $5.75 to ship the unused product back plus the original $8.90 for a total loss of $14.65 for NOTHING, plus irritation, hours of personal time and further disgust and disappointment at unscrupulous people who do these things.
