- Report: #1488654
Complaint Review: Luminescent Glow Beauty - San Diego CA
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Author Confirmed
Why?
Luminescent Glow Beauty
302 Washington St. #150-9935 San Diego, 92103 CA, United States
Phone:
833-554-7714
Web:
www.shopluminescentglowbeauty.com, https://auraultrastore.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Luminescent Glow Beauty Constel* ShopCpnstel Ultra Store Aura Ultra Store Constellation Skin Moisturizer, Offered a "trial" of product for just shipping costs San Diego CA
I ordered their trial of two products. I did not see that I was definately signing up for an ongoing order-- it must have been in the fine print. I thought if I like the product I would order more. A month later they charged my account $193.33 for two containers of face cream. And said it was an ongoing contract.
They never notified me that this was going to happen. I disputed it through my bank and the company sent them tons of paperwork I have never seen saying I was committed to this contract. To me, this kind of committment should have been in HUGE LETTERS ON THE SITE-- and very clear-- and, if I needed to contact them to cancel it, I should have been notified by email that it was time-- or that I would start receiving the product and be charged for it.
IT IS SO UNDERHANDED, SNEAKY, SLIPPERY. I WANT MY MONEY BACK. I returned the product to them-- and actually never received one of the two products I was charged outrageously for. When I tried to call them, the woman on the phone could barely speak English, which is hard for a hearing impaired person like me-- and seemed to be operating from a script-- and kept offering me a 33% discount or something.
She finally hung up on me. I AM SO ANGRY. Plus, I am not wealthy. I cannot afford this kind of crap. AND THEIR PRODUCT WAS CRAP ALSO.
