- Report: #1418575
Complaint Review: Luna (ANNBLLA) Skincare - Clifton New Jersey
Reported By:
Dorothy -
Seattle, Washington, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Luna (ANNBLLA) Skincare
1412 Main Ave Clifton, 07011 New Jersey, United States
Phone:
(973) 478-1009
Web:
www.wecareskincare.com; www.healthytalkzone.com;lunaskincareserum.com;luna-skincare.com
Categories:
Business Rating:
(0)
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Luna (ANNBLLA) Skincare ANNBLLA Charged my credit care three times for skin creams I never received Clifton New Jersey
I ordered a trial offer of Luna serum and cream off the internet for a total of $10.90 on 10/8/2017. I did not see any thing about auto shipping every month neither did I give them permission to save my credit card.
Same day 10/08/17 I received a thank you reply again no mention of auto ship and anything about try for 30 days or need to cancel after 30 days.
I received my December 2017 statement and noticed Luna skin care had charged my credit card 10/25/17 for $89.95, 10/27/17 another $87.25.
I immediately called 877-671-0074 and talked to an argumental rep arguing that I had 30 days to cancel and at the time I order the trial one, I gave them permission to charge my card for the auto shipment,
I continue to tell them I dd not receive additional creams from them. The person said yes, you receved them. I stated you need to credit my card for the $89.95 and the $87.25 and I do not want your products because the trial did not work for me.
The person said what if we give you 30% discount, I said no I don't want your product, what about 50%, I said no I don't want your product, what about 75%, I said no. I want you to cancel and credit my credit card for the charges for something I never received. The rep said yes you got the products and we will not credit you.
I checked online the next day and another charge for $89.95 dated 11/25/17. I disputed this charge with my credit card company. I made two additional attempts to get Luna skincare to credit my card for products I never received, When I called them same rude respond we not going to give you a credit for nothing. You dispute the charge on 11/25/17 and you lost your case.
I will not allow a company to charge me a total of $267.25 and sent nothing. I never received any of their products except the trial offer which I paid a total of $10.90. I feel stressed and humiliated that a company can charged you for something you did receive.
