- Report: #1407594
Complaint Review: Luna Skincare - Internet
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Author Confirmed
Why?
Luna Skincare
Internet, USA
Phone:
877-671-0074
Web:
Trylunaskincare.com
Categories:
Business Rating:
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Luna Skincare Email scam, don’t fall for it! Internet
An ad popped up on my iPad advertising free samples of Luna skincare cream and all I had to pay was a $4.50 shipping fee. I read everything on the web page and placed the order. Within a few minutes I received a phone call from a man with a heavy foreign accent. After asking him to repeat himself several times, I understood that he was confirming my order of two samples- cream and serum for the shipping fee. I hadn’t ordered the serum, but I okayed it and hung up. A few days later the package arrived with the two samples inside. I tried the products, researched them online, and decided they weren’t worth the money. I thought the issue was closed. About 3 weeks later, I noticed two charges on my credit card - one for $88 and one for $90. I filed a dispute with my credit card company. They issued a provisional credit for the two transactions and asked me for some information, which I provided. Several days later, I got two emails from Luna with the heading “your order has been canceled”. I thought the issue was resolved. I also received a third email the next day called “Chargeback defense “, which appeared to be from some third party, asking me to call to discuss the charge to my credit card. I ignored this email because I didn’t trust it, and because I thought the emails from Luna canceling the “orders”, (that I didn’t place in the first place) took care of the issue.
Now I received a letter in the mail from my credit card company stating that Luna had provided justification for the charges and including a printout of the order form with a bunch of small print indicating that by ordering the samples I was signing up to receive the full size products. I’m very sure that this language was not on the form that I filled out and submitted. So, I responded to one of the Luna order cancellation emails asking them to please reverse the charges. I received a prompt reply asking me to call Luna Customer Service. I called and the woman who answered took my name, address, and phone number. She looked up the orders and said that, because I had filed a dispute with my credit card company rather than calling them to discuss, there is nothing that they can do for me The message I got loud and clear was that I was being punished for filing a dispute with my credit card company. When I told her that I had received nothing for my $89, she said that the charge was for the samples I had already received I have not yet contacted my credit card company, though after finding against me in my claim, I’m not optimistic. I also won’t be surprised to see the other charge appear as well.
