- Report: #1439028
Complaint Review: LutherSales - Hauppauage New York
Reported By:
Robert -
Spring Hill, Florida, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
LutherSales
129 Oser Avenue Hauppauage, 11788 New York, United States
Phone:
800-358-6466
Web:
www.luthersales.com
Categories:
Business Rating:
(0)
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LutherSales Luxury Made Easy LutherSales.com Luther Appliance & Furniture Sales, Inc. No Response From Company - Then sent to Collections Hauppauage New York
On January 14th 2018 it was discovered that one of my family members was going to physically harm me via Facebook Messenger. On January 29th 2018 I was sent to the hospital for three weeks because this family member decided to pull through with the plans.
During my time in the hospital I contacted my LutherSales Salesperson and informed of the January 29th 2018 incident on February 6th 2018. I had asked to skip two payments because of the time of work that I had missed. My corporate job froze payroll and sent me a referral to a leave of absence company the same day to file for domestic violence leave of absence during my time away.
It was at this time that my corporate job HR Team reached out to me by phone and explained that my specific organization was being moved to a new payroll system. The new payroll system would not accept the Routing or Account Numbers for LutherSales direct deposit because the Banking Account Number from LutherSales contained my social security number. In numerous attempts to get in contact with them regarding the situation, I was left ignored.
Because the company ignored my voicemails that I left and the e-mails that I sent to the billing contact at LutherSales, without calling or informing me, they sent my account directly to collections. After sending it to collections I finally received an e-mail from them. They used the justification that I was in the hospital to interpret that I had intentionally done something wrong to stop payments to them so they could send it to collections. I was called a liar and told that I didn't want to pay them anymore. This was extremely offensive as a victim of domestic violence for a company to use this justification.
I have justification from my job indicating that I was out on Domestic Violence Leave of Absence and I have documentation from HR indicating the removal of their account because it contained my social security number. In the e-mail that they sent after they sent it to collections, they informed me that I could've paid with a credit/debit card, check, etc. But didn't contact me before. According to the collection agency that called me, they have had my account since Friday, April 13th 2018.
This is unfair and completely criminal. LutherSales intentionally ignored 12 voicemails and 12 e-mails from me indicating that I needed a new account number and refused to inform me that I could pay via something else other than direct deposit before sending my account to collections. Which they require you to have setup before they finance an item to you. They have only started to respond to my voicemail and e-mail correspondence after it was sent to collections, they never called or e-mailed me before it was sent.
I want everyone to know how this company mocked a victim of Domestic Violence and used my situation for their personal gain. I've been a client of theirs since April 2015 and I will no longer be doing business with them.
