- Report: #1333518
Complaint Review: LuxDeco - Internet
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Author Confirmed
Why?
LuxDeco
Internet, USA
Phone:
02035861536
Web:
https://www.luxdeco.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
LuxDeco Delayed my order, refused to refund, had to go through credit card company to get my money back. London Internet
Do not recommend. I ordered and paid for two items of home decor in July and when only one item was received, I emailed and asked about the second item. I was told there was a delay for 3 weeks. When that time passed and my purchase had not arrived, I emailed again and never heard back from LuxDeco. I contacted them again for an update and was told by Madeleine she "was chasing my order" and would get back to me. She never did. Finally, I asked them to cancel the order and was again told by Madeleine my refund "Due to higher than normal contact can take up to 30 days to be fully processed" - so I just disputed the transaction with my credit card company. This has been a complete waste of time. LuxDeco is unprepared to fulfill orders timely and has serious issues with customer service. Don't waste your valuable time and money dealing with these clueless amateurs!
