- Report: #1390433
Complaint Review: Luxurious Skin - Internet
-
Author Confirmed
Why?
Luxurious Skin
Internet, USA
Phone:
888-586-0259
Web:
Luxurious eyes.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Luxurious Skin, Luxurious eyes, Dynamic Caralluma, Fabulous Fors A to return two sets of the product and ask for an RMA on the products I haven't even received yet but was billed. They are only allowing the return of one set, the one I haven't receive yet and that set must be returned in 10 days. When I asked to cancel the person on the phone asked me if I'd like to continue for 50% discount, when I said no he asked if I would for 75%. I still cancelled. Fulfillment center: San Diego Internet
I ordered a test sample on two products from the same company over the internet on 5/15/17. I received those days later and was charged 5.97 and 5.98 for each product. I was then sent a duplicate set 2 weeks later for 99.94 and 99.96 for each product. Two weeks later I was charged the same 99.94 and 99.96 and again on 7/17. I have not received that order yet and today's date is 8/4/17.
On 8/4/17 I called to cancel my subscription and get an RMA to return 3 sets of unopened product. the operator asked if I would consider keeping my membership and only paying 50% for future products. When I said no, he asked if I'd consider paying only 75%. I said no again and asked to cancel and get an RMA. They said I could only return unopened produt within 30 days so only 1 set of each and that product must be received by 8/15/17.
I ordered this online and never did they talk about the shipping frequency or not being able to return product over 30 days. I have been charged more than $800.00 on 2 skincare products in two months for the first order. I find these practices unacceptable.
Today I decided to open on of the products and test on the back of my hand first to make sure I wouldn't be allergic to it. My skin was tinged yellow. There is no way I would put this on my face where it's intended.
I would like full reimbursement on any unopeded bottles. Who knows what's really in these products.
