- Report: #144375
Complaint Review: Luxury Motors - Orland Park Illinois
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Luxury Motors
8901 S 159st Orland Park, Illinois, U.S.A.
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Luxury Motors ripoff, these guys are total jerks. Orland Park Illinois
These guys are total jerks. In April I went to luxury motors in orland and purchased a newer model grand am . I was told that the car had been through a total inspection and was great, on the test drive the car had an oil light and I was told that if I came back in an hour or so he would have the oil changed and the car would be ready to go.
I came back bought the car, the next day the I'm driving the car a check engine light comes on and 5 minutes later the car just dies I called them they tow the car back to their service dept. they tell me that the car needed a tune up and new plugs and they would do all the work. The guy even guarentees the work for a year and tells me if I have anymore problems he will give me my money back and even puts it in writing.
I go pick up the car and 2 days later the same thing happens again. This time it broke down near a car-x they look at the car and tell me that the car has not been tuned up, has no new plugs, and hasn't had an oil change in about 4 months! I call luxury back they tow the car the guy tells me he has my money and I can come the next day to pick up the check.
The next day I go to get the check he tells me he already mailed the check and I should have it in 3 days. After a week I still had no check and everytime I called I got the run around, then no one would talk to me at all.
Finally my mom calls them with our lawyer and all of a sudden they say they can cut my a check on the spot. These guys are a total rip-off, I hope that none of you get taken for the ride I got from them.
Kelly
Chicago, Illinois
U.S.A.
I came back bought the car, the next day the I'm driving the car a check engine light comes on and 5 minutes later the car just dies I called them they tow the car back to their service dept. they tell me that the car needed a tune up and new plugs and they would do all the work. The guy even guarentees the work for a year and tells me if I have anymore problems he will give me my money back and even puts it in writing.
I go pick up the car and 2 days later the same thing happens again. This time it broke down near a car-x they look at the car and tell me that the car has not been tuned up, has no new plugs, and hasn't had an oil change in about 4 months! I call luxury back they tow the car the guy tells me he has my money and I can come the next day to pick up the check.
The next day I go to get the check he tells me he already mailed the check and I should have it in 3 days. After a week I still had no check and everytime I called I got the run around, then no one would talk to me at all.
Finally my mom calls them with our lawyer and all of a sudden they say they can cut my a check on the spot. These guys are a total rip-off, I hope that none of you get taken for the ride I got from them.
Kelly
Chicago, Illinois
U.S.A.
1 Updates & Rebuttals
Erika
Downers Grove,Illinois,
U.S.A.
Luxury Motors Orland Park Ripoff Issue
#2UPDATE Employee
Tue, November 22, 2005
I am sorry for your unfortunate situation regarding the Grand Am you purchased from Luxury Motors Orland Park. The money was refunded as we said it would be. Please be aware that we staff a full-time customer service representative to resolve any issues a customer may have. Feel free to contact 866-749-9866 if you have any comments or questions.
