- Report: #1423448
Complaint Review: MacPartStore.com - Glendale California
Reported By:
OVERCHARGED -
Kailua-Kona, Hawaii, United States
Submitted:
Updated:
-
Author Confirmed
Why?
MacPartStore.com
1250 S Glendale Blvd Glendale, 91205 California, United States
Phone:
818-303-1737
Web:
Macpartstore.com
Categories:
Business Rating:
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MacPartStore.com MacPalace.com OVERCHARGED ON SHIPPING REFUSED REFUND! Glendale California
This company does business under a few different names, MacPalace.com, MacPartStore.com and PC TechSystems, Inc. Here is my recent transaction with them.
Ordered a logic board for a Macbook Pro 2011 since mine fried and they no longer service these models.
Part came as advertised, however on their checkout page only 2 options were available for shipping. 1: UPS ground roughly $85. 2: UPS 2nd Day Air $115.60. (I live in Hawaii so shipping is always fairly expensive) Being as these were my only two options and I needed my laptop back in action ASAP I went with 2nd Day air. Upon receipt of the package I saw they used USPS Priority Mail Express 2-day.
Everyone in Hawaii knows that USPS is faster and cheaper than any other shipping service out here. Had USPS been an option at checkout I most certainly would have chose that. When I got the package I used USPS's website to see the cost of shipping using all of the information from their shipping label. The cost came out to $41.55. They over charged me on shipping by $74.05. Mistakes happen so I called their phone.
They didn't answer the first few times and when they finally did I was told to email their info email and a manager would get back to me. A week passed with no response so I called again but this time a bit mer sternly. I was passed along to the manager this time (why didn't they pass me along to a manager the first time!?) and he explained to me that when they went to ship UPS didn't recognize my address (Bulls***, they deliver here all the time) and they tried to call me to ask if it was ok to ship it USPS (Bulls***, never had a missed call from Cali) "Josh" the manager tried to explain that since they don't normally ship via USPS they had to send an employee out to drop it off at a store (Bulls***, USPS does free pickups) and that they couldn't refund me. I asked him if he was trying to tell me the extra time it would have taken their employee to drop it off at a USPS office was worth $74.05, he avoided the question, twice. "Josh" was rude, interrupted me and told me that they "can't do things for free." I wasn't asking him to do anything for free, I was asking they refund the difference in shipping since they KNOWINGLY overcharged me by $74.05.
Had to call my credit card company to get the difference refunded.
Avoid this company by all means if possible. If not possible be aware they will probably pull the same shipping scam on you. I'm also guessing that my "4 year warranty I purchased is pretty useless as well, hopefully I don't need it.
