- Report: #34268
Complaint Review: MCI-The Neighborhood - Denver Colorado
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Author Not Confirmed
Why?
MCI-The Neighborhood
PO Box 17890 Denver, 80217-0890 Colorado, U.S.A.
Phone:
800-680-9213
Web:
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MCI The Neighborhood ripoff Does not deliver the service that was promised at the promised price fraudulent ripoff business Denver Colorado
I agreed to change my telephone service from a company that I had been with for over twenty years. It has been a great mistake.
I got a quoted price for what my phone service would be with MCI.
I asked that my main telephone and secondary telephone (fax number) be billed on one account. I received my first bill from MCI and it was almost twice as much as what was quoted on my initial telephone interview with the MCI representive.
The MCI paper documentation did not arrive to my home until after the service was changed to MCI, it was at this time that I realized that they charge for information calls, and that the price was going to be twice as much as quoted with the add on charges and
state taxed.
Now, they say they have not received my second month
payment. They have never put both of my telephone numbers under one account, but under two, and now they say they can't change it. Why would they want to? They can collect taxes on two accounts. I have no idea what happened to my payment for the month of October.
I don't think that the states should allow MCI to advertise a service that does not include all the hidden charges and ruin tax paying citizens credit. MCI should be made to stand behind their telephone promises,they should have to provide add on charges up front, and not after the fact when the telephone service has been changed. How are they getting away with this?
Can not the State Attorney General's Office do something about this scam?
Thank you for your time.
Vicky
Columbus, Indiana
I got a quoted price for what my phone service would be with MCI.
I asked that my main telephone and secondary telephone (fax number) be billed on one account. I received my first bill from MCI and it was almost twice as much as what was quoted on my initial telephone interview with the MCI representive.
The MCI paper documentation did not arrive to my home until after the service was changed to MCI, it was at this time that I realized that they charge for information calls, and that the price was going to be twice as much as quoted with the add on charges and
state taxed.
Now, they say they have not received my second month
payment. They have never put both of my telephone numbers under one account, but under two, and now they say they can't change it. Why would they want to? They can collect taxes on two accounts. I have no idea what happened to my payment for the month of October.
I don't think that the states should allow MCI to advertise a service that does not include all the hidden charges and ruin tax paying citizens credit. MCI should be made to stand behind their telephone promises,they should have to provide add on charges up front, and not after the fact when the telephone service has been changed. How are they getting away with this?
Can not the State Attorney General's Office do something about this scam?
Thank you for your time.
Vicky
Columbus, Indiana
1 Updates & Rebuttals
Sherri
Richmond,California,
MCI does not own the lines; they lease from local phone company and assign
#2Consumer Comment
Tue, November 05, 2002
I have MCI local and other than they can be slow as Christmas about making changes to the account, I have had no real problems. But I do know that they do not own the lines. They lease the lines from the local telephone company and assign them that way. Where they make their money is the ridiculously high connection charges. My connection charge was $139.95 whereas, if I had gotten the same line from Pac Bell (biggest crooks on the face of the earth), it would have only run about $50.00 installation. Say if you call and order service, they may tell you it "usually doesn't but can take up to 60 days for installation." That is because they have to process the order through your local phone company. My phone bills average about $45.00 a month with local toll and long distance, so it's not too bad. When AT&T gets their local service going in my neighborhood, I will be switching, as I have my cable and internet through them.
