Salvatore
East Haven,#2Consumer Comment
Thu, August 18, 2005
I have had a similar situation with MCI. What happen was I needed to except collect calls for a period of time. I use to have SBC which have outrages rates also, but that's another topic. Anyway, I talked to an MCI rep and was told that not only would my local phone bill be about half of SBC, but I would only be charged 9cents per min in the a.m. and 12-19cents per minute in the p.m. to except collect calls, so I switched to MCI. Well, the first month was free so I didn't really realize how much they were charging me for the collect calls, but by the time I received my second bill, yes my local plan was about half of what SBC was. But it was over $800 just for the collect calls. They were charging me 33cents-$1.00 per minute! I called several times waiting on hold for ever each time, but had gotten no where with them. At one point they pretty much called me a liar and said that they didn't quote me at that price, but when I asked them to play back the original conversation that was supposed to be recorded, they told me that they didn't know if it was ever recorded and if it was it would be impossible to find. I told them that they record the calls for there benefit only not ours (the customer). Anyway, good thing I have a Pre-paid legal plan. My Pre-paid attorney wrote MCI a letter on my behalf and a few weeks later MCI credited my account $650! They had adjusted my account to 10cents per min. The power of having an attorney on detainer is great!