- Report: #25915
Complaint Review: MCI - Iowa City Iowa
-
Author Not Confirmed
Why?
MCI
P.O. Box 4607 Iowa City, 52244-9853 Iowa, U.S.A.
Phone:
800-444-3333
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
MCI "Bait and Switch" to lure customers then INTIMIDATE and HARRASS to force payment Iowa City Iowa
I've been trying to resolve a dispute with MCI for over four months over the use of "free" calling cards for switching my long distance carrier to MCI. To MCI, free means $2.89 per minute.
Even after cancelling MCI long distance, I continue to receive monthly service charges.
After calling the customer service department numerous times (never getting the same person, of course), e-mailing the company, and writing letters, the issue remains unresolved. Oh, I did get a post card from MCI (such a personal way to deal with customers) stating their charges are legitimate and a credit would not be issued. I was told, "You should have read the fine print."
Once when I called MCI the customer service department, I overheard representative, James Burgner, tell one of his boiler room associates, "Man, I'm going to f*ck that dude up!"
I look forward to receiving my nightly calls from MCI demanding payment. I am doomed to be stuck in their call up service forever.
I have never missed paying any bill, nor I have I ever been late, but I refuse to be swindled by such an unscrupulous company as MCI
William
Hillsboro, Oregon
Even after cancelling MCI long distance, I continue to receive monthly service charges.
After calling the customer service department numerous times (never getting the same person, of course), e-mailing the company, and writing letters, the issue remains unresolved. Oh, I did get a post card from MCI (such a personal way to deal with customers) stating their charges are legitimate and a credit would not be issued. I was told, "You should have read the fine print."
Once when I called MCI the customer service department, I overheard representative, James Burgner, tell one of his boiler room associates, "Man, I'm going to f*ck that dude up!"
I look forward to receiving my nightly calls from MCI demanding payment. I am doomed to be stuck in their call up service forever.
I have never missed paying any bill, nor I have I ever been late, but I refuse to be swindled by such an unscrupulous company as MCI
William
Hillsboro, Oregon
