Kathy
Edenton,#2Author of original report
Sun, May 13, 2012
Joseph came through!!! Lost my connection with Joseph (cell phone coverage isn't that good in my house) - but he kept on working and a little later my telephone services got turned back on. Had to work briefly with someone else who told the computer what cable boxes I had and another telephone rep was able to give me back my original phone number. (Joseph gave me a new number and was going to forward calls from my old number to it). I was contacted by Tim Spivey from the social media relations team - he assured me he would pass on my comments regarding the 2 good reps (Ken & Joseph) - and hopefully the bad ones.
It would be great if Comcast had a system where you could get back to the person handling your problem, instead of explaining everything all over again - many times. It would also be great if they trained their tech support people better and got rid of the bad ones.
Mediacom Support
Middletown,#3UPDATE Employee
Sun, May 13, 2012
You should not have to go through that much hassle to get your services repaired. Please send me an email with your phone number or account number to [email protected] and I will do everything I can to get this resolved as quickly as possible.
-James
Mediacom Social Media Team