- Report: #1355432
Complaint Review: Medicina Mexico - Playas de Rosarito, Mexico
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Author Confirmed
Why?
Medicina Mexico
KM 40.5 Libre Eusenada Colonia La Jolla Playas de Rosarito,, Prev Next Mexico, Mexico
Phone:
1 800 464-6009
Web:
www.rxmexicoonline.com
Categories:
Business Rating:
(0)
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Medicina Mexico Order Not Received and Zero Company Response Playas de Rosarito,
I placed an order in late December, and on January 1st, following one of their payment options, sent an image of a money order in the amount of the order. This was never acknowledged. It it now February 11th, I have not received my order. I've emailed them several times, first asking if my payment was received (about two weeks after sending it and beginning to get concerned that my order hadn't arrived, since my first order arrived in less than a week).
I was told then that they had received my money and that my order had shipped on January 10.
I then wrote back asking about how long I should expect it to take for an order to arrive from Mexico to Texas and was told three to five days.
I have since sent several emails asking what the procedure is to report a lost shipment and how do they plan to resolve this issue. To those emails I have received ZERO replies. It's as if they have dropped off the face of the earth.
I am very disappointed. I was looking forward to being able to order on a regular basis for my medication. Now it appears I will have to shop elsewhere, because they are definitely NOT reliable.
1 Updates & Rebuttals
Order Arrived
#2Author of original report
Tue, February 14, 2017
After I posted this ripoff report, I finally got a response from someone who told me the order had been shipped.
He did give me some long explanation of the fact that the pharmaceutical companies shut down for the month of December and that it takes a while to get back up an running in January.
However, on February 13, my order did arrive rather the worse for wear, but intact. I did notice that although customer service told me that my order had shipped on January 10, and the second contact indicated that it had shipped somewhat later than that, the post marked said "January 3, 2017" two days after I made the payment.
So while their communications are terrible, and they may have a problem with truth, the order did ship and did arrive.
So if you're waiting, be patient, it can take awhile.
