- Report: #314918
Complaint Review: Meineke Car Care - Houston Texas
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Meineke Car Care
11614 Jones Rd Houston, 77070 Texas, U.S.A.
Phone:
281-890-1061
Web:
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Meineke Car Care Meineke told me i needed a $600 convertor system and it was just an 02 sensor but still had to pay??? Houston Texas
The NEW manager at meineke store #210 in Houston is a Cheat & LIAR. I have done business there for 10 yrs with my car lot.. I had a code for the exhaust system show up on a car so I went to Meineke... the manager told me it was the converter so I spent $210. the light was still on..
he then told me I needed the mini cat bank 2.. I had to get the whole kit from the dealer which was over $400 dollars.. after they installed that the light was still on.. a simple $40 dollar 02 sensor fixed the problem yet he said the converters were still bad.. HAHAHA I know better being in the car business for 20 yrs BUT.. they are individually owned and CORPORATE.. didn't even care.. they told me to get lost...
I cant believe the way they handle customer satisfaction.. the old manager Joe was great.. I never had any issues but this new guy is a complete LIAR and CHEAT!! I wonder how many people he has done this to??? makes you think twice about going to meineke mufflers again.. I will tell EVERYONE I know in the car business & my customers to Steer clear from them!
Meineke car centers are CHEATS, LIARS & THIEVES!!!
Unhappy customer
houston, Texas
U.S.A.
he then told me I needed the mini cat bank 2.. I had to get the whole kit from the dealer which was over $400 dollars.. after they installed that the light was still on.. a simple $40 dollar 02 sensor fixed the problem yet he said the converters were still bad.. HAHAHA I know better being in the car business for 20 yrs BUT.. they are individually owned and CORPORATE.. didn't even care.. they told me to get lost...
I cant believe the way they handle customer satisfaction.. the old manager Joe was great.. I never had any issues but this new guy is a complete LIAR and CHEAT!! I wonder how many people he has done this to??? makes you think twice about going to meineke mufflers again.. I will tell EVERYONE I know in the car business & my customers to Steer clear from them!
Meineke car centers are CHEATS, LIARS & THIEVES!!!
Unhappy customer
houston, Texas
U.S.A.
1 Updates & Rebuttals
Bob
Kingwood,Texas,
U.S.A.
Maybe, but unlikely
#2UPDATE EX-employee responds
Fri, January 30, 2009
I am a former Operations Manager for Meineke car Care Centers & a former owner of a Meineke store. I, from the repair side, have experienced this problem numerous times concerning emission systems. Although a blinking light means there is a "hard code" available, it can be that there are more than one, but unless the first one is corrected, the remaining codes are hidden. In almost 100% of the instances where an O2 sensor was diagnosed as being faulty, it was found that the converter was the culprit, hence, cause & effect. A partially restricted converter will overheat the sensor causing it to fail. Diagnosing emission failures is extremely difficult, even for dealerships. That is the reason many dealers recommend converters, sensors, etc. as a "package", no matter what the diagnostic codes show. I have always taught technicians, owners & managers to inform customers that the first repair may not correct the entire problem. The first diagnosis is just the first step in possibly a string of other repairs. I cannot begin to tell you how many times a customer has been in my store complaining of an engine light on and when questioned about how long it had been on, the answer was a year or two. In other words, the only reason they were in the shop at all is their vehicle was rejected for state inspection. If they had repaired the vehicle when the light first came on, possibly nothing but a converter or sensor would have been all that was necessary. Knowing that this customer was a used car dealer says a lot in itself. It's possible the original owner of the vehicle traded it in BECAUSE of the warning light.
