- Report: #255337
Complaint Review: Menards - Onalaska Wisconsin
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Menards
1301 Sand Lake Road Onalaska, Wisconsin, U.S.A.
Phone:
608-7837630
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Menards Over loading causing tipping Ripoff Onalaska Wisconsin
I purchased approximately $800.00 dollars worth of tile. The tile was loaded into my truck and when I wen approximately 5 miles down the road it all tipped out and smashed all over the road. All tiles were smashed and my truck bed was totally smashed.
When I spoke to the local police they advised this is not the first time this has happed (an on going problem with Menards)
When I complained to the store they refused to give me back my money or take any responsiblily in the matter.
I was told We will sell you what ever you want and help load it for you. But it is not our responsibilty if it is over loaded or loaded improperly. They would not discuss any further questions. NOT THEIR FAULT. I was suppose to know it was loaded wrong.
Please help. My husbands truck is trashed and I am out a lot of money. Also I could have killed someone with all the tiles that were spilled from my turck. What is a person to do. I told them I had a 1/2 ton truck and they still loaded twice that much into my truck with no questions asked. When does it become Menards responsibility when they are sending people out onto the highway with extremely dangerously loads. ( And we don't even know it)
I need some help
Julie
ettrick, Wisconsin
U.S.A.
When I spoke to the local police they advised this is not the first time this has happed (an on going problem with Menards)
When I complained to the store they refused to give me back my money or take any responsiblily in the matter.
I was told We will sell you what ever you want and help load it for you. But it is not our responsibilty if it is over loaded or loaded improperly. They would not discuss any further questions. NOT THEIR FAULT. I was suppose to know it was loaded wrong.
Please help. My husbands truck is trashed and I am out a lot of money. Also I could have killed someone with all the tiles that were spilled from my turck. What is a person to do. I told them I had a 1/2 ton truck and they still loaded twice that much into my truck with no questions asked. When does it become Menards responsibility when they are sending people out onto the highway with extremely dangerously loads. ( And we don't even know it)
I need some help
Julie
ettrick, Wisconsin
U.S.A.
4 Updates & Rebuttals
Blamegame
Andover,Minnesota,
U.S.A.
Consumer needs to take responsibility
#2UPDATE EX-employee responds
Fri, September 05, 2008
Menards is very clear on loading. They will do what you ask, but are not responsible for the load or your vehicle. In most cases, this is plastered all over the loading area and yard - plus on your load ticket. Now, I will admit - I would have expected an employee to suggest a different/safer way to haul - but it isn't required of them. A load of tile will shift. A tall load of tile will fall out of the truck. Menards may have helped you load, but they will never help tie it down. If this load was properly tied down - it wouldn't have splattered all over the pavement.
George B.
Springfield,Illinois,
U.S.A.
There is something you are not saying.
#3UPDATE Employee
Mon, August 27, 2007
Something in this story is missing. For tile to fall out of a vehicle, something has to happen. A box of tile is heavy. I have hauled them many times, and they do not move easily. For you to say they all broke would imply that they were on a pallet. A pallet of tile will move less easily than a single box of tile. So how does a box or pallet of tile wind up out of your vehicle and on the road? The laws of physics clearly state, "A body in motion tends to stay in motion and a body at rest tends to stay at rest unless acted on by an outside force". Thus, the only way to loose this tile is to accelerate or decelerate very quickly, or to change direction. Deceleration is out of the question, braking too hard would send the tiles further into the bed. So either you accelerated very fast or turned very quickly. How can you hold Menards accountable for bad driving. Of course, you could have been stopped on a steep hill, but again, slow acceleration (as common sense would dictate) would not cause the tile to "jump ship". I have also lost loads in the past, but it was always due to acceleration, turning too fast for my spead, or improlerly securing my load (wind will cause the heaviest of plywood to take flight). I understand you are upset about loosing several hundred dollars worth of tile, but the fact that you drove for five miles before loosing them means the tiles were loaded fine and the truck was capable of hauling them. Anyone hauling anything shoul insure their load is properly secured before heading into traffic. Menards is not responsible for securing the load. You should have put the tailgate up.
Robert
Buffalo,New York,
U.S.A.
Many stores here won't load your vehicle for you
#4Consumer Comment
Tue, June 19, 2007
Litigation is everywhere! I have a Ford F-150 and when I pick up supplies or other heavy objects at Home Depot et al, they will not load my truck! I suspect they wish to avoid a similar liability issue. In the future, if you have a large order such as heavy tiles, refridgerator or what-not, pay the fee to have them deliver it - then the liability for any broken merchandise is on them. Once you drive away with it, it's on you if it gets broken while driving home - doesn't matter if its a load of tiles or a fishbowl.
Cory
San Antonio,Texas,
U.S.A.
One Question
#5Consumer Comment
Tue, June 19, 2007
Did you ask them to load your truck?
