Complaint Review: Merchants' Choice Payment Solutions - The Woodlands Texas

Not all put you in contracts, with cancellation fees. We don't. Don't need to. Contracts are for raising rates, and poor service. We don't do either. A+ with the BBB. Not one complaint in 15 years. Not one complaint online anywhere. That's what no contract will do for a company!!

Jonathan, if you have sold for Merchants' Choice for 2 years, per your Report in Jan 2013, then you havent even been there long enough to address a merchant's cancellation after term ends..... DUH!

I have worked for Merchant's Choice Payment Solutions for almost two years.
They are great people to work with.
I read the reports and problems from other merchants and rival salespeople bashing the company.
Most times it's merchants who don't read their contract very well. I explain it and circle our terms of termination and  for how long. Banks get merchants in 5 year contracts!
Nearly every processor and banks have automatic renewals.
Everyone has customer problems at times. Ever heard the business rule "the customer is always right?"
 Let he who is perfect cast the first stone.
In my time with MCPS, they are some of the finest people I have ever met in the industry.
My customers have rare complaints and when they do, I as a professional,  takes care of them.

I'm curious; did the new processing company accept the revision by the representative? With the companies I write business for now I am allowed to make certain changes in term, fees, etc- but if I tried to send in an application with strikeouts in the material terms of the contract underwriting would kick it back so fast it would make your head spin.

Sorry if I sounded like a smart a*s. I peruse the complaints about merchant services companies on here from time to time, and it seems they all boil down to two complaints- I didn't read my agreement, and "they wouldn't leave me alone so I said yes." I think both reflect more poorly on the business owner than the processing company.

A tip- the one thing all processors seem to have in common is fear of a bad BBB rating. I know that with the guys I write for now, all a merchant need do is say the phrase "I'm calling the Better Business Bureau" and they get whatever they want. Might work with Merchant's Choice.

I can absolutely assure you that I have no automatic renewal clause with my current provider. Once burned and all that.

Not only that we did not obligate ourselves to any specific contract time terms, having that section deleted by request from our contract and signed/acknowledged by the representative. Anyone looking for a new provider can do the same thing as we did during the negotiation. Tell them you won't commit to a initial or auto-renewal contract term and want the right to cancel at any time without penalty. If they balk then simply contact someone else. It can be done.

I have six years experience in the merchant;s services field, and I spent a couple of years sending some of my business to Merchant's Choice. 

The rollover agreement you are referring to is clearly spelled out in your agreement. Not only that, it is near universal in the industry. Granted, very few companies rollover their merchants for three years- usually it is a year.

I would bet you a steak dinner that the local representative you want to switch to works for a company with a rollover clause in its contract. But you are unaware of it, because you didn't read the agreement for the new company, either.

I am an ex-employee they have the appointment setters tell the potential clients that they guarentee to save them 20-30% off monthly their processing fee and for 5-10 minutes of their time if Merchants Choice cannot save them money they will give them a $500 Visa card. I know from the inside they do not have any gft card to give it is all a gimmack-and lithen to what they are saying-if they cant save you money which could be a penny then they will give you a 500 card which they dont have-TOTAL SCAM-inside and OUT-and Florida is the main telephone appt setter group and they are thieves and nasty men who think women are their slaves-they make appointments throuthout US-need help with a lawsuit I am filing as an employee-still waiting for two weeks of pay checks-supposedly in the mail-a week before and for a 3 hr ck from this wk-

After six years in the merchant processing industry, I can assure you that the auto-renewal you suffered is practiced by every company in the industry. Some of them only roll you over for another year, and some have a 60 day cancellaton window, rather than a 30 day, but- as bad as it sucks- every single company does it.

Look at the contract for the processor you have now, under termination of agreement, and it will spell it out for you.

I have the same problem. I want to terminate my account because i'm closing the business. After 3 years of business, I called Merchant's Choice Payment Solutions (MSPS), they want me to pay $495 penalty for termination because they automatically renew it for another 3 years unless i contact them 30 days before the contract ends. This contract looks like never ends.

Did you pay the penalty or you have resolve the complaint?

they look at the reports made with this government agency. Please consider filing a report at:

http://www.ftc.gov/reports/index.htm

Expecting a typical form response, (ie., If you could please give me your business name and phone number I will be more than happy to investigate the claim you have against us.  I have no way of looking into this matter without this information.)

Our company name is Gator Sign Corp, 2099 42nd St NW, Winter Haven Florida. If you represent Merchants Choice, you have our number.