- Report: #1182539
Complaint Review: Metabank - Nationwide
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Author Not Confirmed
Why?
Metabank
Nationwide, USA
Phone:
877-610-1075
Web:
myprepaidcenter.com
Categories:
Business Rating:
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Metabank HIdden Fees on Prepaid VISA Nationwide
I had a prepaid VISA card with a small balance (approx $5). The card clearly says on the front "FUNDS DO NOT EXPIRE" and I confirmed with a phone rep that balance was available. However the card's "thru date" has expired (approx 2 weeks ago) and back of card states a "$3.95 monthly fee will be assessed after this valid thru date". Still, that leaves a small balance, even after the first monthly fee.
HOWEVER, since card has technically expired, I cannot get near any remaining balance. Why? To get at the funds, I need to have a new card issued for a $15 fee. The service rep in the Phillipines that I spoke to states this is "company policy".
So....even though they SAY that funds never expire after expiration date, they have found a back door route to MAKE the funds expire (so they can pocket the balance). Clearly, no one would spend $15 to get their $5 back.
State law where I live forbids the expiration of funds and charging monthly fees to have the card. They have attempted a clever trick to bypass the law and keep the funds, anyway.
Be very cautious when purchasing any gift card issued through Metabank.
