- Report: #1334116
Complaint Review: Metro PCS - Nationwide
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Author Not Confirmed
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Metro PCS
Nationwide, USA
Phone:
1800 863 8763
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Metro PCS Telephones and service Temple Hills Nationwide
On December 21 or 22nd 2015 I purchased 2 phones from Metro PCS the HTC Desire 626 and the Leon. I also purchased the insurance. I got the 60.00 package for both phones. Which I was told that my bill would be 117.00 monthly, and it was for about 4 mos. it went from 117.00 a mo. to 121.00 a mo. with no explanation at all.
Within 8mos and some days of the purchase both phones were acting up with no fault of our own. I took the phones back to where I purchased them (Iverson mall shopping ctr). and was told that neither phone was any good, and that they weren't selling them any longer. I could purchase new phones, which I did. date of purchase was Sept. 3rd 2016.
I then as well I inquired about my bill, again no explaination why but, that it would be adjusted. It never was. I was also told that all my information could be transferred from my old phone to my new one. Didn't happen. My photos nevered transferred, and they are not on the old phone either. SMH, I guess they are just out there in Cyber space.
The new phones purchased where the ZTE Zmax pro and the Coolpad Catalyst. With in a week in and half the screen on the Coolpad Catalyst was fading and had lines in it. On Oct. 7 th I took it back and was told that it was nothing that they could do at this location, but to take it to 7085 Allentown Rd Temple hills md.
At that location they said that the phone had over heated they didn't no why but because it was under warrenty that they would have us a new phone shipped, it would take about 7 days and should be back on Oct. 14th it would be free all we would have to do is pay the shipping and handling which was 15.00.
We picked the phone up on Monday Oct 16th another Coolpad Catalyst now this time the phone doesn't have any internet??? I don't understand we pay for that service, and I thought that all smart phones has to have internet if not what is the use of having a smart phone. Now they had to re-order the phone but we were told that we would not be charged for the shipping.
Yesterday I was sitting at my desk and my phone was turned off, why I have not idea my bill is due on the 21st or every month, yesterday was the 19th. after calling numerous numbers I was told to take my sim card out and put it back in why??? after that the phone came back on. these are new phones what is the problem.
I'm very dissatifed with this service, Oh and my bill is gone up again to 122.00 please explain.
