jk
Chicago,#2Consumer Comment
Fri, December 11, 2009
Much more reliable reviews can be found at sites like Yelp.com, Google Reviews, Yahoo Local and evenRipoffreport.com and are not subject by outside influences, as much, as auto industry specific review sites. Also these industry neutral sites provide a platform for dealers and their employees to interact with consumers who have expressed a problem. A dealer will have more credibility handling a problem in the open and having their consumers give freely of their opinion.
The reason dealers are suckered into the dealer review phenomenon is they are given a false sense of security in knowing that they have the ability to cut off a negative review before it is published. Where as a true web savvy consumer realizes these review sites are more of a facade and a cash grab by their operators.
Infiniti Of Lisle
Lisle,#3UPDATE Employee
Sat, June 27, 2009
Infiniti of Lisle has been the Largest Infiniti Dealer in the Midwest for over 20 years. We work hard to establish the finest reputaton in the industry. Please follow this link on DealerRater.com (http://www.dealerrater.com/directory/Illinois/Infiniti/) to see what others have to say about us. We believe our ratings speak for themself. We have maintained a 4.8 (out of 5) rating with five times more customer reviews than any other local dealer. I have responded to "YMC" in private and public regaurding the issue in his report. Infiniti of lisle has appologized and made changes so simular issues will NOT happen again. I have had no response from "YMC" but will continue to hope that he will contact us in the future so we can make ammends. A large part of our business is internet related. Being the largest Infiniti dealer in the midwest means we process thousands of transactions by thousands of customers each month. We strive to deliver the best customer satisfaction in the industry but know we cannot please every customer all of the time. Please contact us at 866-901-1959 for more information.