Complaint Review: Mike's Famous Harley Davidson - New Castle Delaware

I've been working for Harley dealerships for the past ten years. I read this report, and had to respond, not in defense of 'Mike's Famous H-D,' but only to clarify one point of interest: The complainant noted that he checked his records and 'found that he had an extended warranty' and was curious as to why the dealer's service rep didn't take note of it. All H-D dealerships use a proprietary networking system so that all dealerships across the country can communicate efficiently. We all use this system to communicate with The Company and vice versa. This is of particular importance to the complaint in question because, while we can tell whether or not a bike is still under factory warranty, there is no way the dealer network can tell us if the bike is covered under an extended warranty. The extended warranty mentioned is no different from most automotive ones: most are not offered directly through The Company. They are underwritten by (Factory authorized) outside agencies, and thus cannot be communicated through our dealer network. It is generally up to the customer to inform us whether or not he/she carries an extended warranty policy so that we can appropriately file the claim through said agency. So, all being said, the circumstances of John's ordeal are very unfortunate, but in all honesty, had he come to our dealership, I can almost guarantee that the events would have played out exactly the same: We'd have noticed the need for a rear tire (a liability issue), called Mr. Parrish for authorization to install the new tire (in order to test ride the vehicle to check for possible ridability concerns). We never would have thought to check for ESP (extended service preogram), as Mr. Parrish didn't know to tell us about it. As for the failure to find any warranty-related concerns, that's a question of the competency of the technician working on the bike and the dealership employing him/her.

Since, I have picked up my motorcycle from " Mike's Famous Harley" on Aug.4th I am happy to say that after talking to freinds and other riders that a freind of mine was thinking of buying a new road king from "Mike's Famous Harley" geuss what! not happening, also the freind that road with me to pick up my bike, his wife ask him to buy her a tie short from Mike's geuss what! not happening. What a great feeling it is when " Mikes Famous Harley" loses money! So in the future when these companies provide bad services or rip off people, Remember 'Word OF Mouth is a powerful tool.

Since, I have picked up my motorcycle from " Mike's Famous Harley" on Aug.4th I am happy to say that after talking to freinds and other riders that a freind of mine was thinking of buying a new road king from "Mike's Famous Harley" geuss what! not happening, also the freind that road with me to pick up my bike, his wife ask him to buy her a tie short from Mike's geuss what! not happening. What a great feeling it is when " Mikes Famous Harley" loses money! So in the future when these companies provide bad services or rip off people, Remember 'Word OF Mouth is a powerful tool.

Since, I have picked up my motorcycle from " Mike's Famous Harley" on Aug.4th I am happy to say that after talking to freinds and other riders that a freind of mine was thinking of buying a new road king from "Mike's Famous Harley" geuss what! not happening, also the freind that road with me to pick up my bike, his wife ask him to buy her a tie short from Mike's geuss what! not happening. What a great feeling it is when " Mikes Famous Harley" loses money! So in the future when these companies provide bad services or rip off people, Remember 'Word OF Mouth is a powerful tool.