Julie
Chicago,#2Author of original report
Mon, February 20, 2012
Mobile Link @ 3701 N Harlem Ave in Chicago, Il is infested with some of the worst employees I've ever had the misfortune of coming into contact with. They basically stole $$ from me & then took turns irritating & insulting me.
They were sweet as pie before I made the purchase, but once they got my $$ (for a totally useless product), I was no more important to them than a bag of garbage.Everyone from the snotty young sales girl, all the way up to the District Manager, astounded me with their horrid lack of customer service skills. I even would have settled for just a bit of understanding & accountability. I got none of that.
So when I stopped in this Sunday afternoon, prepared to go another round with the hostile employees of the store who gangstered my $$, it was such a relief to finally interact with a polite, competent employee. It started bad as I had expected, thanks to the young girl working there who insisted on repeating the same ignorant comment OVER & OVER again, despite my request that she butt out of my conversation I was having with 2 other employees. Eventually she was lead off by the guy who had started this whole problem by ringing me up wrong. That left me with Joel C.......
Thank You Joel. You should be given a much higher position, & your 1st order of business would have to be teaching the other employees that being wrong, inflexible, & hostile isn't any way to form relationships with your customers. I will have to get the Regional Managers name so that Joel can get proper recognition because the District Manager is no better than the snotty little girl who couldn't stop herself from subjecting me to that verbal diarrhea :)