Most companies usually bill customers once a month. This company bills every 14 days and getting away with this policy. My payment date the 8th of every month. Started December 8th 2017. MOBILOANS received a payment on the 3 before my due date. My payment was 150.00 and I paid over the amount of 200.00. In January before the due date I paid another 200.00. I spoke to customer service on January 22, 2018. I told them I would pay 100.00 and they stated I needed to pay the minimum of 134.50. The next day on January 23, they had gone into my account and withdrew 134.50 plus 155.00 that I had not given them the permission to do. I called in and I did get upset. Tried to explain.. Mobiloans unbelievable, Rediculously rude, uncivil, and disrespectful company. They care nothing about the customer and I would not recommend Mobiloans to amyone. I know they have a recording, nevertheless, they tale advantage of people with extremely high fees. Most companies usually bill customers once a month. This company bills every 14 days. What about the UNFAIRNESS DOCTRINE which can declare a business practice unfair because it is oppressive or harmful to a customer. I am a disabled senior citizen on a fixed income. What about the (FTC) act of 1914 signed by WOODROW WILSON. What about President Wilson THE CLAYTON ANTITRUST ACT protecting consumers against methods of deception in advertisement.
Darlene
Cleveland,#2Author of original report
Wed, January 24, 2018
Went on line to check my account 5:00 pm this morning and it changes everyday. Yesterday, my current balance was 850.00. This morning 945.00. 2-8-2018 minimum payment 145.00. Fixed charge 95.00. On the 23, 2018 they took out 155.00 plus 134.50. They go into your account and take out whatever fees they decide to take out. Who does that and how do they know you have enough to cover what they decide they want to take out. This is ludicrous and something needs to be done.