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  • Report:  #1057011

Complaint Review: Monitronics - Austin Texas

Reported By:
Dom - San Jose, California,
Submitted:
Updated:

Monitronics
2009 RR 620 N, Austin, 78734 Texas, USA
Phone:
512 263 3764
Web:
www.monitronics.com/
Categories:
Tell us has your experience with this business or person been good? What's this?

 Monitronics won't stop robo calling me for their home secuity monitoring scam. They use names like Home Protection Services and Secure America and Secure Services. A new FTC ruling (http://www.tcpatools.com/fcc-obo.pdf ) makes them responsible or "vicariously liable" in the terms of the ruling and you can stop them by joining me in a class action suit which is being handled by Keogh Law. 55 W. Monroe st. Ste. 3390 chicago IL 60603 Contact Kate Bowen [email protected] and cash in while you stop these scum bags.



4 Updates & Rebuttals

Dom

San Jose,
California,
STOP - Just an identity phishing scam. Monitronics likely a victim here as well.

#2Author of original report

Mon, June 10, 2013

 I'm the original poster. I am convinced that in this case Monitronics and myself are victims. These bozos asked for my current address then my previous address, then my birthdate, then my SSN at different points in the several calls. Thisi s all stuff needed to get into your credit report. I always gave phony info. Now I think that is what this was about all along. So DON"T CALL the law firm listed in the original or pin this particular item on Monitronics. This was just a scheme to get your address first then build on it. They had so many people involved it was, looking back, elaborate. The call back number to have your number removed from the robocaller is probably some other company's call back number so you number does not come off the robocall. Best thing is to play along giving phone info and at some point before they ask for your SSN ask them to remove your number. The longe you keep them on the phone the less time there will be for them to work an unsuspecting person.


Dom

San Jose,
California,
Proof of my claim

#3Author of original report

Fri, June 07, 2013

I was told by both the initial screener and the sales person that they represented Monitronics.

I almost got to the contract portion of the deal where I expected to find your name.

I got a "personal call back number" for an Aaron Petrolia 501-672-1535 so youi can call them and tell them to stop using your name and stop calling me. Maybe you should see who owns that number and get them to stop. I'm not stopping until the phone calls stop. Since your name is the one consistently used and the FTC's new ruling says you are responsible for third parties violating the do not call provisions then you are on my hook. I expect to get more calls and will try to get to the point of seeing a document to sign at which point your name or alias will provide my proof for our class action suit.


Monitronics Cares

Dallas,
Texas,
Monitronics Cares

#4UPDATE Employee

Fri, June 07, 2013

 Dear Valued Customer,

Thank you for taking time to contact Monitronics about your concern. My Name is Chris Khouthong and I’m with the Resolutions Department here at Monitronics.  I am sorry to hear that you have been receiving unsolicited telemarketing phone calls. I understand your frustration and want to help resolve your issue.  I assure you that Monitronics is an alarm monitoring company only and does not sell, install or service alarm systems.  Monitronics is not responsible for any telemarketing acts or omissions in relation to sales installation or service. Please contact me at 1- 855-299-2081for additional assistance. 

Thank you,

Chris Khouthong

Executive Response


Dom

San Jose,
California,
FTC rules Monitronic is vicariously responsible for calls

#5Author of original report

Thu, June 06, 2013

The proper link to the FTC ruling on this is:

 http://www.fcc.gov/document/dish-network-et-al-petition-declaratory-ruling-re-tcpa-rules

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