- Report: #1261019
Complaint Review: Monitronics - Nationwide
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Author Not Confirmed
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Monitronics
Nationwide, USA
Web:
www.monitronics.com
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Monitronics Cancel service Nationwide
In 2004, I signed a contract with ADT to have a security system installed in our home. This contract was due to expire in 2007. In 2008, my husband called American to have them service the system because it came on and we couldn't turn it off. The police came out during that time. My husband signed an agreement with American during this time When he passed away in 2014 and I decided to move to the East Coast.
When I contacted American Alarm to disconnect the service, it was not American but Monitronics who answered. I told them that I wasn't sure how they became the carrier of our service, but I wanted to disconnect it. They refused to disconnect the serevice and told me to check with my neighbors to see if any of them would be interested in assuming our contract. I told them that I didn't have a contract with them. They claimed that my husband and I signed an agreement with them in 2008 for six years.
I asked them to send me a copy of the agreement. The copy they sent contained both my husband's signature as it had been signed on the original, and my signature along with social security number which were added and written by someone else. Also there was no "Accepted by Company" signature on the original, but the copy was signed and dated. When I mentioned all of this to the Monitronic's rep when he called, he became very irrate with me and told me that they didn't care what the contract I had said, I will be paying for this service.
They call all throughout the day and night harassing me about this service. The last statement the rep said to me was that "I will make you pay and make it so that you will never be able to get service from anyone else. You don't know who you are fooling with." If someone knows how I can remedy this, I am open to listening. This problem is beginning to cause me health issues and I want it stopped.
2 Updates & Rebuttals
Aching
Lynnwood,Washington,
USA
Similar complaint
#2Consumer Comment
Wed, July 12, 2017
My now elderly parents had Monitronics for their business for years. They closed their business for retirement, and called Monitronics to cancel as they were moving away. It was recorded in the Momitronics system that they had called. They refused to close account, stating they had to send a letter. My parents sent a letter-Monitronics still did not close their account, but continued to charge them. The company even sent them a letter stating that they had to Call to cancel. So they called AGAIN. Back and forth for 1 year- They have records of their last call when they moved, etc. When they talked to Steve in customer service, they had to say they would get an attorney involved for this fraud. Steve refused to reimburse them for the fees they kept taking for over a year when they first contacted them to cancel. We would be interested in a class action with other consumers for both damages and grievance as this is now affecting my elderly parents stress and wellbeing.
Monitronics Cares
Dallas,Texas,
USA
Monitronics Cares
#3REBUTTAL Owner of company
Fri, October 16, 2015
Hello,
We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at [email protected] so that we may begin our investigation. We look forward to speaking with you and addressing this matter.
Sincerely,
Monitronics Executive Response Department
