• Report:  #392

Complaint Review: Montgomeryville Acura - Philadelphia Pennsylvania

Reported By:

Montgomeryville Acura
Route 309 at Stump Road Philadelphia, . Pennsylvania, U.S.A.
Tell us has your experience with this business or person been good? What's this?
I leased an Acura and went to buy another Acura from the

dealership. The salesman told me that since I was staying in the

Acura family I wouldnt have to pay the disposition fee on my leased Acura. Months later, I was billed for the disposition fee - When I called to inquire from the dealership, the salesman said, You only get the benefit if you would have financed with AHFC.

Well, I had specifically asked that question during the

negotiations... The salesman told me after the fact I cant

remember WHAT I told you...Sorry, but those are the rules...

The WORST part of this mess is that my very polite calls and

letters to the management of the dealership AS WELL AS the parent company went unanswered for over 3 months!! When the parent company finally got back to me, they said Too bad.... Its the dealership and out of our control.

My final call to the dealership, was met with beligerance and

arrogance... They have all but admitted that they lied and have in a roundabout way have said Regardless of WHAT we may have TOLD you, you are out of luck - Pay up! Just heard of a similar experience from an acquaintance about the same dealership.....

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