Complaint Review: Moore's Sewing Center - , Mission Viejo California

I realize the report on Moore's sewing is very old ut it came up during my search of the company. I have dealt with the store for a number of years and have not had problems. That being said, I would not but a sewing machine from them or any other company without checking it our first. If there was no identical model on the floor, I would have had them open the box of the machine I was buying and have them review the features with me. I have seen many ads for products where the picture and the actual item were not exactly the same. Having worked for companies that get 'stock' pictures from the manufacturer, I understand how this can happen. I understand the customer's attitude but I think they should have taken more inititive on checking out the product.

Moore's Sewing 25390 Marguerite Pkwy Mission Viejo California 92692 U.S.A. Phone Number: 949-829-0003 On February 15, 2003, I saw an ad, by Moore's Sewing on the Orange County Register, for a Pfaff 1016 sewing machine. The picture shows a sewing machine with thirteen functions. I went to purchase the machine. I was told they had none left, but they had another one (Pfaff 1022), a bit higher in price but better quality. I purchase the Pfaff 1022. Took it home, and found out that it only had two functions. Took it back, and was told "No Refund" but I could exchange for another one. I ask, again, for the Pfaff 1016, and show them the ad with the picture. They told me they found one at another store near by. Drove to the store and pick it up. Took it home only to find out that it did not look anything like the picture. Went back to the store. Ask for a refund since this machine was not the one in the picture. The one in the picture showed a panel of thirteen settings. This machine, Pfaff 1016, only had two settings just like the Pfaff 1022. They told me that the picture was provided by Pfaff, and they had nothing to do with it. Again, I ask for my money back. They said, "No Refund," but if I wanted one like the one in the picture they could sell it to me for about a hundred dollars more. I called the owner, Mr. George Moore, several times. He never returned my calls. The general manager felt that the matter was closed since I did not want to exchange it for one at a higher price. The manager claims that the matter was settled when they gave me items that were missing from another machine (White 1600) I bought previously. Finally, an ad came out for a "White 1418" sewing machine that matched the picture on the first ad. Went back to the store to exchange it for the White 1418 which was $50.00 cheaper then the Pfaff 1016. The sales people kept telling me that the "White 1418" was of very bad quality, it was cheaper made, and that I was better off keeping the Pfaff 1016 or buying one at a higher price. Rather then to start a fight, I left the store with the Pfaff 1016, since they were unwilling to exchange for me. Again I called the owner. Almost a month later, and still no responce from Mr. Moore or anyone else at Moore's Sewing. Dieguin

I went to purchase the machine. I was told they had none left, but they had another one (Pfaff 1022), a bit higher in price but better quality. I purchase the Pfaff 1022. Took it home, and found out that it only had two functions. Took it back, and was told "No Refund," but I could exchange it for another one. I ask, again, for the Pfaff 1016, and show the ad with the picture. They told me they found one. Took it home only to find out that it did not look anything like the picture. Went back to the store. Ask for a refund since this machine was not the one in the picture. The one in the picture showed a panel of thirteen settings. This machine, Pfaff 1016, only had two settings just like the Pfaff 1022. They told me that the picture was provided by Pfaff, and they had nothing to do with it. Again I ask for my money back. They said, "No Refund" but if I wanted one like the picture, they could sell it to me for about a hundred dollars more. I called the owner, Mr. George Moore, several times. He never returned my calls. The general manager felt that the matter was closed since I did not want to exchange it for one at a higher price. The manager claims that the matter was settled when they gave items missing from another machine I bought previously. Finally, an ad came out for a "White 1418" sewing machine that matched the picture on the first ad. Went back to the store to exchange it for the White 1418 which was $50.00 cheaper then the Pfaff 1016. The sales peole kept telling that the "White 1418" was of very bad quality, it was cheaper made, and that I was better off keeping the Pfaff 1016 or buying one at a higher price. Rather then to start a fight, I left the store with the Pfaff 1016, since they were unwilling to exchange it for me. Again I called the owner. Still no responce from Mr. Moore or anyone else at Moore's Sewing. Diego Clown Grove, California