Complaint Review: Mortgage Assistance Group - Stan Alotey - glendale Arizona

Stan of the Mortgage Assistance Group of AZ....Thank You do much for helping me to keep my home. I tried for many months to get my lender, AHMSI to even talk to me about modifying my mortgage with no success. I thought for sure I was going to loose my home, you stopped the foreclosure and I cant think you enough! I would like to thank you for your tremendous efforts to help me save my home that I was in foreclosure. Not only did you get the foreclosure stopped, the mortgage modification package you helped me with is one that I c an live with, saving me approximately $720 per month in payments. I owe you and your staff a tremendous amount of gratitude and I will always be grateful for what you did for me. The mortgage Assistance Group of AZ, is truly a sincere, honest and straight forward company...Thanks Again!  
Date Written: October 11, 2010
Mortgage Company: AHMSI
Original Rate: --------
Modified Rate: -------
Testimonial by: Jerry Edwards

This company was GREAT!!!!!! They wouldn't let me give up when the Bank was giving me the run around-VERY good Staff and they really seem to care about the people they work with.

Final MAG Rebuttal ******CASE CLOSED*****

MAG has a mission, and that mission is to alleviate the financial burdens mortgage borrowers have undertaken during the greatest economic meltdown our nation has seen since the great depression. To date, MAG has managed to follow this mission effectively and ethically. Over 500 families have been saved from foreclosure and/or experienced a drastic reduction in their mortgage payments due to the dedicated efforts of the organization. That accounts to millions of dollars in monthly mortgage payments savings and even more in local community housing burdens such as vandalism, increased taxes and the further devaluation of neighborhood values.

There were some unfortunate events recently that prevented current and former MAG employees from receiving their payroll checks. By no means was this a conscious choice on the behalf of MAG. The three reasons are as follows:

1, Industry Blow back: Due to the viewed risk by many credit merchants, who provide credit/debt and financial solutions for companies in the loan modification industry, many have decided to suspend and/or no longer offer services to loan modification companies.

 

2. Modified Pay Schedule: After we found we had make changes to our employee pay schedule in order to offset the events listed above, we immediately notified all employees about the new check disbursement schedule and pay scale adjustments so that their were no surprises. Most willingly and cordially accepted the move however others chose to make matters worse by taking this change personally.

This was obviously due to their own inability to survive through the transition and unwillingness to make a small sacrifice on behalf of the company for all of our current and future clients.

3. Lender Timeframe Due to Trial Modifications Our industry has experienced an increase of trial modifications due to the recent government programs that were passed by our countries current administration. Although this is a good thing because more clients fit the new guidelines and criteria, an unexpected consequence to this was files took longer to close and overhead costs increase as our standard fee is the lowest by both national and local comparisons. Our low pay-in-full options and affordable pay-as-you go plans were now in limbo to be redesigned. Since more new clients were coming in and current client modification files remained open, a heavy strain was placed on the administrative efforts of our negotiation department.

All three of these factors prevented MAGs employees from receiving the bi-weekly payroll checks they had come to expect from MAG for over last three consecutive years. This also prevented MAG from meeting its well known and expected customer service and turn around time levels.

Ultimately instead of penalizing the people we care about by most, our homeowners, and raising the cost of our services, MAG decided to move offices and reorganize in order to cut internal costs. This served to keep the normal business flow and control file disruption.

MAG is formally apologizing to those who were negatively affected by these unfortunate events.

Throughout this entire debacle MAG has handled each and every complaint and concern on a case by case basis. Some employees chose the unfortunate route to create stories about what really happened at a time when things were easily pushed out of control. Expressing opinions about what occurred or what should have occurred was ill-effective and has only led to more confusion rather than a productive positive outcome.

The company is formally requesting that any and all lingering issues, if any at all, be immediately brought to the attention of MAG directly so that they may be resolved. Let it be known that public defamation can and does have some recourse when and if a company decides to gather evidence and pursue a case.

MAG has completed its transition to the new office and kept its pricing where it should be as to benefit the homeowners who need us most. If you have any questions about this article or more concerns we ask that you do the right thing and call our company directly.

I am an employee of MAG and I would like to back up the ex employee writing the last post about MAG.  Although I think it is wrong to go to the lengths he has to harm the company, he is right in almost everything he has said.  All employees are to be paid every other Friday.  Paydays never come.  Not only are we told that we arent going to get paid but Stan Allotey is arrogant and really insensitive about it.  When we receive partial payment, we are told to "be greatful for the money we DO get"....so on and so on.  He just doesnt care about anyone but himself.  The company makes enough money to pay the bills, so what is he doing with it????  He drives a nice car, takes trips, has money...I bet his bills are always paid on time! He cant even drive his car to work, he takes a taxi because he is afraid of people damaging it. He tells all the employees different stories about why he cant pay us.  Thats the reason he never wants employees being friends because he is afraid people would all gang up on him or call him out and expose the truth.  Every time payroll is comming he stops comming into the office.  No one can ever get a hold of him because he avoids everyone so that he doesnt have to try and cover up his lies.  He tells all employees different things and never ever comes through with his end of the deal.  He expects everything from his employees, who by the way have been nothing but loyal, and he doesnt even have the respect to pay them for their services.  He told the office last payroll that he was on his way and would be there in 20 minutes.  ALL employees were waiting after work for their paychecks for a few hours and he never showed up.  No call. Nothing.  So......for the record...all employees are still comming into work, but why would anyone be motivated or even care to work on files or take phone calls when they have not even been paid.  The post is correct...everyone is here but no one is mentally here......Ex Employees that have been fightin for their checks for weeks, and finally got them,have been comming in daily because checks Stan Allotey wrote them have bounced.  Payday is next Friday and everyone is sitting here stressing wondering if we are even going to get paid again.  We are all still owed for last pay day as well.  Something needs to be done.  He is rude, disrespectful, and inconsiderate.  If you are or were an employee of MAG, there is a pretty good chance you will not be getting paid.  Our bills are unpaid, People come into the office all the imtime looking for Stan and he hides in his office because he owes them money and doesnt want to come out.  Make your own decision of the company.  At least you know the truth now.

This is in regards to the ex-employees report that currently resides in "honky tong, Nevada"..

Im currently an employee of MAG and Im offended and discouraged that someone would copy and paste a report that MAG has already responded to. We stand by our company and the work that we have and continue to do. Our main goal is to provide a great service to our current and future clients. Fortunately, we already know who this person is and MAG will continue to prevail and keep the most important factor in our sight, our commitment to our clients. We invite any past, current and future clients to inquire and ask about our service. We will be pleased to share the successes of our company in aiding, so many families save their home.  This person who continues to badger the reputation of the company has to admit that they personally have seen the satisfaction, and sigh of relief that we have provided our families. We are committed to our families, despite the feelings of ex-employees. We have high hopes, that this person will find solace in knowing that they too, were a part of something beneficial and worthwhile.

Thank you,

MAG

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This is in regards to the ex-employees report that currently resides in "honky tong, Nevada"..

Im currently an employee of MAG and Im offended and discouraged that someone would copy and paste a report that MAG has already responded to. We stand by our company and the work that we have and continue to do. Our main goal is to provide a great service to our current and future clients. Fortunately, we already know who this person is and MAG will continue to prevail and keep the most important factor in our sight, our commitment to our clients. We invite any past, current and future clients to inquire and ask about our service. We will be pleased to share the successes of our company in aiding, so many families save their home.  This person who continues to badger the reputation of the company has to admit that they personally have seen the satisfaction, and sigh of relief that we have provided our families. We are committed to our families, despite the feelings of ex-employees. We have high hopes, that this person will find solace in knowing that they too, were a part of something beneficial and worthwhile.

Thank you,

MAG

 

Everyone who wrote a response in this post has left Mortgage Assistance Group!

Stan Allotey the CEO has failed to pay them and they had to quit!  He has over 100 files that are open for home owners who think their Mortgages are getting worked on but no one is there working on them!

They are there looking for their pay.  And I know first hand because I am one of the employees!  Someone needs to stop this all these hard working customers are going to loose their homes because of this.  Look at our BBB rating for gosh sakes!

All the employees are not getting paid so they won't work!  If you are a MAG customer you better contact the AZ Attorney General or The Federal Trade Commision "FTC" to get help because you were ripped off.  Get help quick!!!!

DeeQ:

 

You don't say what your complaint is? Did this company rip you off? Did you not get a  refund from this company? State what happened?

I have filed a complaint with the Maryland Attorney General Consumer Complaint and I would encourage EVERYONE who has had a similar problem to file their own complaint with this state government office.  Perhaps, with enough public outcry, the Attorney General might investigate the activities of this LLC which was granted an "identity" and a business license by the state of Maryland.

I would advise everyone to stay away from this company and hire someone else to do your loan modification.  There are new people working there because the owner does not know how to treat his employees.  As far as the owner Stan not being in the office and avoiding you I am sure he was avoiding you. He likes to hide out and let his employees go to battle for him.

 

Anonymous in Chicago is a disgruntled, fired employee. Read the comments carefully, anonymous in Chicago can appear in Glendale Arizona to see me at the front desk and then go back to Chicago? It is obvious this is a false report and should be removed. This reporting agency is nothing but a slanderous site. Any true consumer agency will ask for your real name and contact the company in an appropriate business and professional manner.

 

I am very proud to work for Mortgage Assistance Group. They have and continue to help hundreds of families keep their homes. Everyday I see great modifications come in for customers who are scared and worried that they will lose their homes. Example, Miguels payment went from $900 to $700 including insurance and taxes. Just today Alma in NY went from $2700 to $1600. Debra went from an interest only payment of $1000 to $800 principle, interest, insurance and taxes. Santino saved $500.00 a month!

 

The money back guarantee is real. I have only seen one case of hundreds where Mortgage Assistance Group had not been able to help as this client came to us after his home was already foreclosed on.

 

Mortgage Assistance Group mission is to help families save their homes, save our communities and strengthen families as owning a home is the American dream. I am pleased to work at Mortgage Assistance Group, saving families one home at a time.

 

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Anonymous in Chicago is a disgruntled, fired employee. Read the comments carefully, anonymous in Chicago can appear in Glendale Arizona to see me at the front desk and then go back to Chicago? It is obvious this is a false report and should be removed. This reporting agency is nothing but a slanderous site. Any true consumer agency will ask for your real name and contact the company in an appropriate business and professional manner.

 

I am very proud to work for Mortgage Assistance Group. They have and continue to help hundreds of families keep their homes. Everyday I see great modifications come in for customers who are scared and worried that they will lose their homes. Example, Miguels payment went from $900 to $700 including insurance and taxes. Just today Alma in NY went from $2700 to $1600. Debra went from an interest only payment of $1000 to $800 principle, interest, insurance and taxes. Santino saved $500.00 a month!

 

The money back guarantee is real. I have only seen one case of hundreds where Mortgage Assistance Group had not been able to help as this client came to us after his home was already foreclosed on.

 

Mortgage Assistance Group mission is to help families save their homes, save our communities and strengthen families as owning a home is the American dream. I am pleased to work at Mortgage Assistance Group, saving families one home at a time.

 

the MERRILL LYNCH page of this site for valuable information for anyone who has a MORTGAGE. It was posted in a recent Rip Off Report by St. Clair.